Telecommunications Fundamentals Training Course

Telecommunications Fundamentals
5-day training seminar, $2,795
5-day virtual (no travel) training course, $2195

Overview

With the adoption of Voice over IP (VoIP), third generation (3G) mobile, and next-generation voice and data services, telecom is undergoing a series of radical changes molded by the legacy of telephony and an Internet Protocol network.

This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit network to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.

The technology, marketplace, and regulatory structure of telecommunications are in a continuous state of transition. This training will ensure that you fully understand the service options available to your organization, and how voice technologies integrate into your existing data networks.

This course includes 1-year access to a 50-book Online Networking Reference Library with titles specially selected to reinforce course concepts.

You'll Learn

Enterprise connections (VoIP Islands) to the PSTN
Routing calls with ENUM
Wireline and wireless providers
Codecs and voice compression
Wireless mediums such as FSO, mobile cellular, and satellite systems
Using fiber for local loop connections
Broadband services: DSL, FTTP, PONs, and FSANs
911 and E911 service comparison
Wave Division Multiplexing (WDM)
Different types of NATs
VoIP defined including SIP, H.323, QoS, RTP, and NAT
Carrier Data Services: Frame Relay, ATM, and MPLS
Compare Ethernet services (E-Line vs. E-LAN)
IPTV video technology
3G mobile wireless services (HSDPA, EV-DO, PoC)
Fixed Mobile Convergence (FMC) service offerings
WiMAX services and technology
Functions and architecture of the IP Multimedia Subsystem (IMS)

Who Needs to Attend
Telecommunication Fundamentals training course is essential if you are new to the industry, have experience in data networking and are in the process of converging your telephony and data network infrastructures, or are responsible for implementing or supporting telephony services. This course is also highly recommended for voice professionals needing data training, consultants, executives, IT managers, marketing/sales staff, and network analysts, designers, engineers, and technicians.

Agenda

1. The Current State of the Telecom Industry

Evolution of Analog Phone Service
Circuit Switching
- The Public Switched Telephone Network (PSTN)
- Analog Telephone In-Band Signaling
- End-to-End Local Connections
Signaling System 7 (SS7)
- Call Routing over a Long Distance Network Using SS7
- SS7 Architecture
Enterprise Voice Connections
- Enterprise Connections to the PSTN
- Connecting VoIP Islands
VoIP Networks
- Packet Network Signaling Protocols
- VoIP Trunking Services
- IP Telephony Service Providers (ITSPs)
- Routing Calls with Electronic Numbering (ENUM)

2. Telecom Service Providers

Market Phases of AT&T
The U.S. Telecom Market: 1984 to 1996
The U.S. Telecom Market: 1996 to Present
- The Telecom Act
- AT&T's Bid to Re-enter Local Service
- Local and Long Distance Carrier Acquisitions & Mergers
- Independent Carriers in the U.S.
- Internet Telephony Service Providers (ITSPs): U.S. VoIP Market Share
- Multiple System Operators (MSOs)
Mobile Wireless Operators
- GSM Mobile Wireless
  - AT&T
  - T-Mobile
CDMA Mobile Wireless
- Sprint Nextel
- Verizon
- Other CDMA Mobile Wireless Operators

3. Digitizing Voice

Frequency Ranges Related to Human Communication
- Human Speech Explained
Digitizing Voice Signals Using Codecs
- Sample Rates for Digitizing Waveforms
- Coding the Signal
- Transmitting the Signal
- Decoding the Signal
Voice Compression
- Synthesizing Speech
- Silence Compression (SC)

4. Communication Mediums and Multiplexing

Communication Mediums
- Copper Mediums
- Fiber Mediums
  - Multi-Mode Fiber Coupled with LEDs
  - Single-Mode Fiber Coupled with Lasers
  - Photo detectors
Wireless Mediums
- Free Space Optics (FSO)
- Cellular Networks
- Microwave Communications
  - Parabolic Antennas
Satellite Communications
- Geosynchronous Earth Orbit (GEO)
- Low Earth Orbit (LEO)
- Highly Elliptical Orbit (HEO)
Satellite Communication Services
- Satellite Phone Service
- Satellite Radio Services
Multiplexing
- Frequency Division Multiplexing (FDM)
- Time Division Multiplexing (TDM)
- Wave Division Multiplexing (WDM)
Air Interfaces
- Frequency Division Multiple Access (FDMA)
- Time Division Multiple Access (TDMA)
- Code Division Multiple Access (CDMA)

5. Carrier Access: Customer-to-Carrier Connections

ISDN Basic Rate Interface (BRI)
T1 (DS1)/E1 used for Digital Trunking
- T1 Digital Access for Enterprise Networks
- T1 (DS1) Frame Format (North American Standard)
- E1 Frame Format (Global Standard)
Distance Limitations for Digital Signals
T3 (DS3)/E3 used for High-speed Connections
SONET/SDH Optical Network Connections
Using Fiber connections for the Local Loop
- Fiber-in-the-Loop (FITL)
- Fiber-to-the-Curb (FTTC)
- Fiber-to-the-Premise (FTTP)

6. Broadband Access

Broadband Applications
Digital Subscriber Line (DSL) Service
- "User-Installed" ADSL Service
- ADSL2 and ADSL2+
- Very-high-speed DSL (VDSL) and VDSL2
FTTP
- Broadband Passive Optical Network (BPON)
- Gigabit Passive Optical Network (GPON)
- Ethernet Passive Optical Network (EPON)
Passive Optical Networks (PONs)
- Fiber Topologies for PONs\
- PON Example: Verizon's FiOS (Fiber Optic System)
- PON Architecture with RF Video Overlay
- PON Downstream
- PON Upstream
- TDM Business Services over GPON
Full Service Access Networks (FSANs)
Cable Modem Service
- Broadband Cable Standards
- Cable Modem Service
- Current Cable Network Architecture
- New Cable Network Architecture

7. Enterprise Networks

Corporate Phone Systems
- Electronic Key Systems
- Private Branch Exchange (PBX) Ports and Connections
PBX Trunking
- Identifying callers from outside the organization
- ISDN Primary Rate Interface (PRI)
- Comparing ISDN PRI with QSIG
Enterprise VoIP
- Circuit-Switched PBX with VoIP Trunking
- Integrated IP-PBX
- IP-PBX Environment
911 and E911 Service Comparison
- Standard 911 Service Deficienc
- Enhanced 911 (E911) Highlights
- E911 in a Day-to-Day Environment
Converged Hosted Services
Remote Access Services for Enterprise Networks

8. Carrier Transport Services

How Synchronous Optical Network (SONET) Works
- Introduction to SONET
- SONET/Synchronous Digital Hierarchy (SDH) Multiplexing Rates
- SONET Frame Structure
Using SONET for Carrier Backbones
- Interconnecting SONET Networks
- Using Virtual Tributaries for T1 Provisioning
Solving the Back-to-Back Multiplexer Problem
- Legacy DS3 Multiplexers and Trunking Systems
- Add/Drop Multiplexers (ADM)
Wave Division Multiplexing (WDM) Systems Defined
- Using WDM
- Optical Spectrum and Fiber Characteristics
- Coarse WDM (CWDM) Channels
- Dense WDM (DWDM) Channels
- Using DWDM for Regional Backbone Networks
- Optical Protection for WDM

9. Data Communications and Packet-Switched Networks

Network Protocols Compared
- The Original Network Protocol for Data Transmission
- Transmission Control Protocol/Internet Protocol (TCP/IP) Networks
Relationship Between Protocols for TCP/IP
Data Link Layer Protocols
- Packaging a Message with TCP/IP using Ethernet at the Data Link Layer
- Data Link Layer Addressing for LAN Interfaces
- Comparison of Ethernet Hubs and Switches
- Ethernet Switching Explained
Transporting Data Between Networks
Types of Interconnected Networks
Public and Private IP Addressing
- Connecting Enterprise Networks to the InternetIP
- Addressing: Public and Private
Network Address and Port Translation
- Network Address Translation (NAT)
- Network Address & Port Translation (NAPT)
- Interconnecting Networks Using NAT
- Different Types of NATs
  - Full Cone
  - Restricted-Cone
  - Port Restricted-Cone
  - Symmetric

10. Migrating Voice from Circuit- to Packet-Switched Networks

IP-PBXs in VoIP Networks
- IP-PBXs for Enterprise Networks
- IP-PBX Systems
Unified Communications
- Device Independent Applications
- Presence Information for SIP Networks
Signaling Protocols Used for VoIP
- H.323
- H.225
  - H.245
- Session Initiation Protocol (SIP)
  - Session Description Protocol (SDP)
- H.248/MEGACO
Media Transport & QoS Measurements
- Media Transport: Real-time Transport Protocol (RTP)
- Quality-of-Service (QoS) Measurements: Real-Time Control Protocol (RTCP)
- Payload Types for RTP Media Sessions
Session Initiation Protocol (SIP)
- SIP Overview
- SIP Clients and Servers Defined
- SIP Registration
- Using a SIP Proxy/Registrar (Location Server)
QoS
Security with SIP and RTP
- SIP Security
- Secure RTP (SRTP)
VoIP & NAT Traversal
- The Problem with VoIP and NAT Traversal
- Simple Traversal of UDP Through NAT (STUN)
- Traversal Using Relay NAT (TURN)
- Interactive Connectivity Establishment (ICE)

11. Carrier Data Services

IP-Based Routing
- How Routers Route IP Packets
- Routing IP Packets Between Networks
- Customer Routing Table Examples for IP Routed Networks
- Customer Routing Table Examples for Connecting to Frame Relay Networks
Frame Relay
- Switching Frames Through the Network
- Connecting to a Frame Relay Network
- Data Link Connection Identifiers (DLCIs)
- Using ATM as a Backbone for Frame Relay
Asynchronous Transfer Mode (ATM)
- Defining ATM
- ATM Cells
- Virtual Path and Channel Identifiers
- ATM QoS Parameters
- Summary of ATM Service Categories
Multiprotocol Label Switching (MPLS)
- Introduction to Label Switching
- MPLS Terminology and Components
- Establishing an MPLS Tunnel
- Using the MPLS Tunnel

12. Ethernet Services

Carrier-Grade Ethernet Speeds
Key Attributes to a Carrier-Grade Ethernet Service
Comparison of Ethernet Services
- E-Line: Point-to-Network
- E-Line: Point-to-Point
- E-LAN: Multipoint-to-Multipoint
Network Topologies used for Ethernet Services
Scaling Ethernet for Carrier Networks
- Q-in-Q
- Virtual LAN (VLAN) Tags
- MAC-in-MAC
Ethernet over MPLS
Provider Backbone Transport (PBT)

13. Remote Access Virtual Private Networks (VPNs)

Types of VPNs
Internet-Based Remote VPNs
Internet Protocol Security (IPSec)
- Encryption Modes for IPSec: Transport and Tunneling
Secure Sockets Layer (SSL)
- How SSL Works
Wireless Remote Access VPNs
Mobile VPNs

14. Video Technology and Services

Video Services and Equipment
Analog & Digital Television Standards
Video Codecs
Video Conferencing Solutions
- Integrated Services Digital Network (ISDN) Video Applications
- Web-Based Video Conferencing
Internet Protocol Television (IPTV)
Mobile Video Services

15. Current Mobile Wireless Services

Cellular Networks
- The Concept of Cellular Networks
- Call Initiation and Handoff (Handover) Between Adjacent Cells
- Growth of Cellular Services: 1985-2005
Global Frequency Spectrum Allocations
The Evolution of Cellular Standards and Technology
GSM/GPRS/EDGE Networks
International Mobile Telecommunications-2000 (IMT-2000)
Universal Mobile Telecommunications System (UMTS) Standards
CDMA2000 Standards
Mobile Radio Technologies
- High-Speed Overlays: HSDPA & EV-DO
- Push-to-Talk over Cellular (PoC)
Subscriber Identity for Mobile Networks
- Universal Integrated Circuit Card (UICC)
  - Subscriber Identity Module (SIM)
  - Universal SIM (USIM)
- Removable User Identity Module (R-UIM)
- International Mobile Subscriber Identity (IMSI)

16. Fixed Mobile Convergence (FMC)

FMC Defined
Seamless Roaming & Handover
Unlicensed Mobile Access (UMA)
Generic Access Network (GAN) Modes of Operation
- GERAN-Only
- GERAN-Preferred
- GAN-Only
- GAN-Preferred
Wireless Operator's Strategy for FMC
Securing FMC
Multi-Play Service Offerings
Service Rollout for FMC
- FMC Implementation-Home Zone Operation
- Application Benefits of FMC
- Possibilities for Future Modes of Operation Incorporated in FMC

17. Worldwide Interoperability for Microwave Access (WiMAX)

WiMAX Services & Technology Defined\
Broadband Options and Service Consolidation
Network Topology and Spectrum Used
802.16 Broadband Wireless Access (BWA) Standardization
Mesh Networks
Markets for WiMAX
WiMAX and QoS

18. IP Multimedia Subsystem (IMS)

Reasons, Functions, and Architecture of IMS
- Carrier Adoption of IMS
- Initial Development of IMS GSM/UMTS Standards
- Connecting Users with Applications and Services
- The IMS Architecture Defined
Applications and Services Supported
- PoC
- Unified Messaging
- Instant Messaging (IM)
- Web-Based Audio/Video Conferencing
Reusable Framework
- Application Requirements
- Simplified Access to Services
Broadband Access Services and IMS

Appendix A: The World of Global Communications

How the Growth of Fiber Installations has Changed the Telecom Industry
- Cabling the Planet
- How the Dot-Com Bust Affected the Industry
- Why Internet Bandwidth is Cheap Compared to Traditional Networks
How Economic Growth of India and China Impacts the Telecom Industry
Growth in e-Commerce to Broadband Subscribers Compared
Global Statistics of Mobile Subscriber Saturation Rates
The Fast-Growing VoIP Market

Demonstrations:

1: Listen to different audio codecs used on the Linksys VoIP phone.

2: Using a protocol analyzer (Wireshark), examine the protocols for different data applications:

HTTP and HTTPS
Telnet and Secure Shell 2 (SSH2)
Session Initial Protocol (SIP)
Real-Time Transport Protocol (RTP)

3: Learn the basics of how address resolution works with a DNS server with the "Simple DNS Plus" software application.

4: Learn how Ethernet switch port mirroring is set up in a managed switch and why the function is useful.

5: Learn how an Analog Telephone Adapter (ATA) is used for connecting analog phones and fax machines to a VoIP network.

6: See a call setup between two VoIP phones on the network.

7: See a packet capture of the VoIP call setup using SIP and the various steps involved.

8: See how a VoIP device registers with the SIP server over the network.

9: Examine differences and features of a SIP proxy server and an IP-PX using two software servers: Brekeke and trixbox.

10: Learn how a Wi-Fi phone is configured and how calls are placed between wireless and wired devices.

11: Examine a dual-mode Fixed Mobile Convergence (FMC) phone and learn how calls can route to it from a VoIP network using SIP.

12: See how Instant Messaging (IM) works using the open-source client Spark and the open-source server Openfire.

13: Examine a packet capture of the "Jabber" traffic and learn how messages are passed between software clients.

14: Learn how VLANs work to separate different devices connected to an Ethernet network.

15: Learn how Layer 3 switches can route traffic between VLANs.

16: Examine the different type of video codecs that can be used on a desktop video softphone.

17: See how desktop video conferencing works by placing a call between multiple video softphones.

Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the hands-on classroom session is $2,795, and includes the seminar, course materials, and morning and afternoon refreshments.

The registration fee for virtual training session is $2,195.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Seminar Schedule

Jul 19-23, '10 Chicago, IL Schaumburg Offices ()

Jul 26-30, '10 Morristown, NJ Morristown Offices ()

Jul 26-30, '10 San Jose, CA Santa Clara Offices ()

Aug 2-6, '10 12:00-5:00 PM ET Virtual Classroom

Aug 2-6, '10 Raleigh, NC Cary Training Ctr ()

Aug 9-13, '10 Atlanta, GA Atlanta Training Ctr ()

Aug 16-20, '10 Washington, DC Arlington Training Ctr ()

Aug 23-27, '10 Sacramento, CA e-Business Training Facility ()

Aug 30-Sept 3, '10 Dallas, TX Irving Training Ctr ()

Sept 13-17, '10 New York, NY New York Office ()

Sept 20-24, '10 Houston, TX Houston Training Center ()

Sept 27-Oct 1, '10 Boston, MA Boston Training Office ()

Oct 4-8, '10 San Jose, CA Santa Clara Offices ()

Oct 4-8, '10 12:00-5:00 PM ET Virtual Classroom

Oct 18-22, '10 Orlando, FL Microtek ()

Nov 1-5, '10 Washington, DC Arlington Training Ctr ()

Nov 8-12, '10 Chicago, IL Schaumburg Offices ()

Nov 22-26, '10 Toronto, ON Toronto Offices ()

Nov 22-26, '10 Ottawa, ON Ottawa Training Ctr ()

Nov 29-Dec 3, '10 Atlanta, GA Atlanta Training Ctr ()

Dec 6=10, '10 Dallas, TX Irving Training Ctr ()

Dec 13-17, '10 12:00-5:00 PM ET Virtual Classroom

Dec 13-17, '10 Washington, DC Arlington Training Ctr ()

, dates & locations

Payment is due prior to the seminar.

Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $500. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $500 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251