| ITIL Practitioner Certification: Capacity
Management 3-day training course, $1,685  This course is no longer offered. For other courses on this subject visit the home page. |
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Overview
By attending this training seminar you will discover the meaning of Capacity Management both within the IT organization and the client organization, and prepare for the ITIL Capacity Management Practitioner exam (EXIN) in this 3-day course.
Topics discussed in class include Capacity Management goals, scope, activities, cost, benefits, process planning, implementation, and key monitoring elements. You will learn about setting up, managing, and harmonizing the process with other Service Management (SM) processes and work through a practical case study and exercises that will prepare you to define, implement, and support the tools and procedures necessary for measuring and reporting Capacity Management information.
A sample Capacity Management certificate exam allows you to experience and experiment with the concepts presented in the class. At the end of the course, students who have already obtained the ITIL Foundation certificate will be able to take the ITIL Capacity Management Practitioner exam accredited by EXIN.
You'll Learn:
- Service Delivery concepts
- Relationship between Capacity Management and other ITIL processes
- Goals of Capacity Management
- Activities of Capacity Management
- Take the ITIL Practitioner Capacity Management certification exam
Prerequisites
-
ITIL Foundation certificate in IT service management
- Experience in the Capacity Management field.
Who should attend
System administrators, system programmers, capacity planners, performance
analysts, IT management, and other IT professionals interested in learning
best practices in the Capacity Management ITIL process.
Agenda
Day 1
- Course Overview
- Unit 1 - Introduction to ITIL Practitioner
- Unit 2 - Capacity Management
- Case Study
Day 2
- Unit 3 - Implementation & Considerations
- Unit 4 - Resources
- Case Study
Day 3
- Review sample exam
- Take exam
Registration
Fees
The per student registration fee for this seminar is $1,685 and includes:
- The training course
- Course manual
- The EXIN certification exam at the end of this course.
- Daily breakfast and refreshments
Class begins at 9:00 AM each day and conclude at 5:00 PM. Dress is business casual.
Click here to learn about
,
dates & locations
To register, click on the "Book Now" button or please call (708) 246-0320
Seminar Schedule
| This course is no longer offered |
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to
change.
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