Outsourcing Governance Workshop
1-day training course, $950
Self-paced self-study course, $699

A Comprehensive Learning Experience for Improved Outsourcing Governance

Course Highlights:

  • Design and oversee an organization’s outsourcing governance model
  • Define and evaluate organizational alternatives and other dimensions for managing governance
  • Define and implement an interdependent planning methodology
  • Measure, assess, and achieve continual improvement in organizational outcomes
  • Establishing an audit process and methodology


This is the industry's most popular outsourcing workshop, available in both instructor-led classroom and self-pace e-learning formats.

Whether your goal is to earn 15 points toward the Certified Outsourcing Professional (COP) designation or simply to gain comprehensive cutting-edge knowledge on all aspects of creating and sustaining successful relationships with your outsourcing partners, this workshop is for you!

More than half of all organizations spend two percent or less of an outsourcing contract’s cost on governance. More than 60 percent report losing 10 percent or more of the contract’s value because of poor governance between the customer and the provider. Professionals involved in outsourcing clearly have an important role to play in helping their organizations plan, invest in, and execute a cohesive set of business practices for designing and implementing a strong governance program.

Attend this one-day course to understand the stages of growth in governance, assess where your organization is positioned, and plan how it can move further along the growth curve

Alternative Online Course Format

The online Governance Workshop is delivered using multimedia techniques. The online course provides complete coverage of  all the stages of growth covered in the instructor-led course. On completion of the online course, users will be prompted to take a short exam. Those passing the exam can earn 15 knowledge points toward certification or recertification.

The online Governance Workshop is a convenient way for busy executives to assess where their organization is positioned in governance and how it can move along the growth curve. You can access the workshop online at any time from your own personal computer.

The online workshop length is approximately 8 hours. Upon registration you will have 90 days to complete it.

Who Should Participate

The Outsourcing Governance Workshop is designed for in-house sourcing professionals, purchasers of outsourcing services, those embarking upon an outsourcing relationship, outsourcing services providers and vendors, outsourcing company leaders, outsourcing consultants and advisors. COP and aCOP certifications are globally-recognized designations for professionals operating in the outsourcing industry.


Attendees should possess a basic understanding of outsourcing concepts and vocabulary.


Designing and overseeing an organization’s outsourcing governance model

  • Relationship management
  • Risk management
  • Operational delivery management and compliance tracking
  • Management and staff commitment

Defining and evaluating organizational alternatives and other dimensions for managing governance

  • Outsourcing program management office
  • Creating a link between an outsourcer and its using organizations — at all levels
  • Role of sourcing and other support organizations
  • Tools and reporting mechanisms for creating consistency

Defining and implementing an interdependent planning methodology

  • The outsourcing business plan
  • A formal process for periodic reviews and updates
  • Aspects of the relationship between companies
  • Strategies
  • Operations
  • Financial considerations
  • Business relationship management

A joint risk assessment planning system

  • Forward-looking tools
  • Early warnings of potential opportunities and problems

How to measure, assess, and achieve continual improvement in organizational outcomes

  • Outsourcing relative to original goals
  • Changing business needs

Establishing an audit process and methodology

  • Governance
  • Complying with statutory requirements
    • SOX compliance in US
    • Safe Harbor Act in EU countries)


This course earns knowledge points toward achievement of the following certifications:

  • Associate Certified Outsourcing Profession (aCOP)
  • Certified Outsourcing Professional (COP)

These certifications are officially recognized by the RCCSP Professional Education Alliance and its members, including the International Association of Outsourcing Professionals.

Completion of this course earns:

Registration Fees

The per student registration fee for this training and certification program is $950for classroom training or $699 for the online self-paced version, and includes:

  • 1-day instructor-led training,with guest speakers
  • All training materials
  • Breakfast, lunch, and breaks
  • Course certificate of completion

Class begins at 9:00 AM and ends at 5:00 PM each day. Business casual attire is appropriate. No jeans or sneakers please.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Jul 25, 2019 Chicago, IL DePaul University
Online Self-Paced Self-Study Online

Maximize Your Training Investment -- Attend Courses Back-to-Back

This course immediately follows these related courses in select locations:

More Training and Certification Courses

See the complete calendar of RCCSP Professional Education Alliance Contact Center Training dates and locations.

For more IT, technical and field support training course options, see the RCCSP Help Desk, ITIL, and Support Center Calendar.

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Dates, Locations and Registration

Learn From the Industry's Leading Authorities

Sharing their real-world experiences, COP faculty guest lecturers from some of the world's most successful customer and advisory firms, such as American Express, Bell Canada, Booz Allen Hamilton, CBRE, Kirkland & Ellis, Neo Advisory, PwC, and Procter & Gamble.


"The standardization and structure that IAOP has created and presented this week is just what this industry needs. Get on board or you're going to get left behind."
-- Manager, Customer Service International Service Network Partners, American Express

"The presentation on transition was the best I've ever seen."
-- Managed Services Principal, Hewlett Packard Colombia

"This class has been incredible. My only suggestion would be to make it longer so we can further tap the knowledge and expertise of the instructors, guest speakers and fellow classmates!"
-- Senior Regional Manager, American Express

"The COP Master class was very fun, dynamic and rewarding! I enjoyed every part of it. Both the teaching ,and experience sharing from our high caliber participants, made it so successful."
-- Founder & CEO, I-Consulting Group ICG

Recommended Follow-on Courses:
Certified Outsourcing Professional (COP) Master Class

Online COP Exam Prep Course

IAOP Conference

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Terms & Conditions

Seminar agenda and assigned instructors are subject to change.

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another date or member of your company at no additional charge.  Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar.

On-site training scheduling and cancellation policy.  On-site training fees must be paid to reserve a training date.  Additional travel surcharges will be charged for travel to training locations outside of the continental USA and for training courses scheduled within three weeks, or paid for within three weeks, of the on-site delivery date.Organizations may cancel up to 21 days in advance of the seminar delivery date for a full refund, less administrative fees of 25% of the base fee.

If for any reason you are unsatisfied with the training, please notify the instructor by the end of the first day. If you decide to cancel the remainder of the training program, the instructor will collect all training materials.  Fees paid, less a prorata one-day on-site training base fee plus any travel surcharges, will be refunded.

Cancellation by provider. In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.

Seminar provider is not responsible for losses due to cancellation including losses and penalties on advanced or non-refundable airfares.

In all circumstances, seminar provider's liability shall be limited to fees received.

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