ITIL® Service Design Certification
3-day training course and certification exam, $2,495
3-day virtual (no travel) certification course, $2,495
Limited promotional seats available


ITIL Service Design course will help IT service professionals gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.

The aim of ITIL's Service Design course is to move beyond past practices of deliniating the development side of IT from the operational side of IT, which has so often led to a failure in achieving business objectives. The ITIL Service Design approach creates synergies between these aspects of IT service provision.

Presenting concepts from a full IT service lifecycle perspective, this course provides guidance in the planning, implementation and optimization of IT service design. The training is delivered in a practical, hands-on learning environment and an engaging case study-based approach is used to train and prepare participants for the certification exam at the end of the session.

What You Will Learn

Participants will learn:

  • Service Design principles and management of Service Design processes
  • How all Service Design processes interact with other Service Lifecycle processes
  • The sub-processes, activities, methods, and functions used in each of the Service Design processes
  • How to measure Service Design performance
  • Activities and functions to achieve operational excellence
  • Technology and implementation requirements in support of Service Design
  • Management and control of all Service Design activities
  • Management and application of Service Design concepts, inputs, outputs and activities
  • Control and coordination of Service Design technology related activities
  • Justification and control of the organizational and technological issues on Service Design
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Who Should Participate

  • CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.
  • Professionals responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.
  • Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules.
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite.


The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation course or Foundation Bridge Course

Before attending this course, participants should read the ITIL Service Design publication (2011 Edition, ISBN 9780113313051). One must complete at least 21 hours of personal study by reviewing the Service Design publication, prior to the class. Carrying the book to the classroom is very important.


Our instructors are experienced IT professionals and hold either the "ITIL Experts™" or the Service Design Certification, or both. Only the finest quality, accredited content is used.


Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice questions leads to the ITIL Intermediate certificate in Service Design. Prior to the class participants must complete at least 21 hours of personal study by reviewing the ITIL Service Design publication (2011 Edition, ISBN 9780113313051)

The ITIL® books are not included with this course and must be purchased separately.


  • Introduction to Service Design
  • Service Design Processes
  • Service Design Principles
  • Service Design Technology and Related Activities
  • Organizing for Service Design
  • Consideration of Technology
  • Implementing and Improving Service Design
  • Exam Preparation
  • Exam

Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the classroom session is $2,495, and includes:

  • 3 days of instructor led training and exercises
  • Course manual (excellent post-class reference)
  • Exam preparation
  • Certification exam

The registration fee for virtual training session is $2,495.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Jul 29-31, 2019 11:30 AM-8:30 PM ET Virtual Classroom
Aug 5-7, 2019 Dallas, TX Irving Training Center
Aug 5-7, 2019 9:30 AM-6:30 PM ET Virtual Classroom
Aug 26-28, 2019 8:30 AM-5:30 PM ET Virtual Classroom
Sep 23-25, 2019 Washington, DC Arlington Offices
Sep 23-25, 2019 8:30 AM-5:30 PM ET Virtual Classroom
Oct 15-17, 2019 8:30 AM-5:30 PM ET Virtual Classroom
Oct 21-23, 2019 11:30 AM-8:30 PM ET Virtual Classroom
Nov 12-14, 2019 Washington, DC Arlington Offices
Nov 12-14, 2019 8:30 AM-5:30 PM ET Virtual Classroom
Dec 2-4, 2019 8:30 AM-5:30 PM ET Virtual Classroom

For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.

RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)

All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:

  • Training experience
  • Experience in the IT service management field
  • Specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.

ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.

Dates, Locations and Registration

Recommended Follow-on Courses:
ITIL Service Lifecycle: Service Transition

ITIL Service Lifecycle: Service Strategy

ITIL Service Lifecycle: Service Operation

ITIL Service Lifecycle: Continual Service Improvement

ITIL Service Capability: Service Offerings and Agreements

ITIL Service Capability: Release, Control, and Validation

ITIL Service Capability: Operational Support and Analysis

ITIL Service Capability: Planning, Protection, and Optimization

ITIL: Managing Across the Lifecycle

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Seminar provider is not responsible for losses due to cancellation.  In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.  Registrations may be transferred to another member of your organization at no additional charge.  As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.
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