Project Management Essentials
This Class is no longer available. The content of this page is for refference only.
  • To learn about the updated version of this seminar, Click here to read about another seminar similar to this one
  • Click here to learn about Click here to see the entire seminars calendar, dates & locations
Dates, Locations and Registration


Overview

Project management has its own set of skills and techniques without which projects will fail. This course gives you the skills needed to define, plan, monitor and successfully complete even large, complex projects while meeting the objectives of the business. Case study workshops reinforce the theory sessions, enabling the participants to return to the workplace capable of using the skills learned to successfully handle challenges of planning and controlling a typical project.

Agenda!

Role of the Project Leader
You will understand your the role as project manager and the learn about the skills, experience and personal attitude you must bring to that role in order to be successful.

Successful Project Ingredients
Covers what factors can make or break a project, and shows you how to view the project from many perspectives, not just your own.

Project Initiation
You will develop an understanding of how to initiate a project, giving it a solid foundation for the future and a platform on which to base project plans.

Project Planning
This section conveys why planning is important and presents the seven steps to successful planning. Planning steps are reviewed in detail and examples are given. Finally, the importance of "planning the plan" is covered.

Project Methodologies
Introduces why project methodologies are important, the difference between development and project management methodologies, how to tune a methodology and examples of pre-tuned methodologies.

Project Control
Introduces a structured approach to project control so you will:

  • Learn how to use the PDCA control loop.
  • Understand how to control change within a project.
  • Understand the difference between quality assurance and quality control
  • Associate the role of the project leader with this type of control.
  • Learn how to communicate about the project to others

Presenting the Plans
You will learn how to present your plan in order to achieve understanding and buy-in. What should be included in the plan, when it should be presented and how to gain the most support for the plan will also be covered.

Developing a Post-Course Action Plans
You will be asked to produce an Action Plan for your return to work in order that you can put your learning experience into practice.

Case Studies:

Case Study Part I
The class breaks into teams to create a project plan. Each team will first agree on a list of Terms of Reference based upon the BOSSCARD format. Then will identify key project roles. Risks will be identified and assessed. Finally a project plan will be produced that follows the seven steps taught in the course.

Case Study Review I
Through an analysis of each team’s project plan, you will learn what it takes to produce a complete plan. The experience of producing a plan in this controlled environment and having it analyzed by the group, will reinforce the learning of the lecture portions of the class.

Case Study part II
Project teams will practice handling scope change and the resulting re-planning required. They will also practice project control techniques on the project begun in Part I.

Case Study Review II
The updated project plans will be reviewed and the project teams will discuss the process they went through to cope with changes.

Case Study part III
Teams will prepare and then deliver a presentation of their project plans as they would to a management team. Successful presentation of project plans help set appropriate expectations and secure commitment. Many people don’t understand the value of this element of project management so the "learning by doing" exercise is most valuable.

Registration Fees
The per student registration fee is $2,295, and includes the seminar, course materials, breakfast, and morning and afternoon refreshments.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
To learn about the updated version of this seminar, Click here to read about another seminar similar to this one

Click here to learn about Click here to see the entire seminars calendar, dates & locations

The Training Center opens at 7:30 AM. Registration on the first day of class begins at 8:00 AM. If you registered less than a week in advance of the class, please bring your confirmation letter. Classes begin at 8:30 AM and conclude at 4:30 PM unless otherwise directed.


Payment is due prior to the conference.

Cancellation Policy.  Due to the preparations required for this multiple-lab seminar, registrants are expected to attend the seminar at the location and date selected. If you can not attend, you may transfer your registration to another person at no additional charge and without penalties. Registrants may cancel up to forty-five days in advance of the seminar start date for a full refund, less administrative fees of $500.  There will be no refunds or credits for cancellations made within forty-five days of the seminar or for non-attendance. Please be sure you can attend before registering.

If there is a possibility you may not be able to attend, you may request that your registration be put on a cost-free "hold" at the time of registration.  If you request "hold" status, processing of your payment, and confirmation in the seminar, will only proceed at your explicit direction.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change.

Home

Contact Center Seminars
Telecom Seminars

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Subject Index
Catalog Index

Ways to Order
Shipping Options
About Us
Contact Us


The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 1999-2006  Resource Center for Customer Service Professionals.  All rights reserved.
Last modified July 125, 2006