Help Desk Books
Call Center Management
Automation Aids
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Bargain Books (50% off!)


Title Index
Subject Index
Author Index
Catalog Index

Email the Librarian
Ways to Order
Shipping Options

Seminar Venue:

Microtek Training Facility
230 West Monroe Street
5th Floor
Chicago, IL 60606
Ph. 312-236-3811


The facility is  located on the corner of Monroe and Franklin. Monroe is a One Way street that runs from West to East, and is one block West of Wells Street.

From the North:

Take I-90/94 South (Kennedy Expressway) to Monroe East exit.

From the South:

Take I-90/94 North to Monroe East exit.

From the West:

Take I-290 East (Eisenhower Expressway) and exit at Wacker/Franklin.


The nearest parking is at 201 W. Madison, between Franklin and Wells. This is a self park garage and parking from 8:30am to 6:30pm is $20.

Nearby Accommodations:

W Hotels Chicago
172 W Adams St
Chicago, IL
Tel: (312) 332-1200

Club Quarters Central Loop
111 W Adams St
Chicago, IL
Tel: (312) 214-6400

Allegro Hotel
171 W Randolph St
Chicago, IL
Tel: (312) 236-0123
Ask for Microtek Rate of $141

Normandie Inn
105 N Dearborn St
Chicago, IL
Tel: (312) 782-7463

Ewing Annex Hotel
426 S Clark St
Chicago, IL
Tel: (312) -939-9120

The Standard Club
320 S Plymouth Ct, Chicago, IL 312-427-9100

W Chicago City Center
172 W Adams at Lasalle
Chicago, IL 312-332-1200

Palmer House Hilton
17 East Monroe Street
Chicago, IL  60603
Phone: (312) 350-5781

Hotel Burnham
1 W Washington Street
Chicago, IL
Tel: (312) 782-1111

Crowne Plaza Silversmith
10 S Wabash Avenue
Chicago, IL
Tel: (312) 372-7696
Ask for Microtek Rate of $155

Inn On Mackinac
111 W Monroe Street
Chicago, IL
Tel: (312) 558-5367

Midland Hotel
172 W Adams Street
Chicago, IL
Tel:(312) 332-1200

Hotel Monaco
225 North Wabash
Chicago, IL 60601
Phone: (312) 960-8500

Presidential Villas
200 N Dearborn Street
Chicago, IL
Tel: (312) 795-0466

The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2004  Resource Center for Customer Service Professionals.  All rights reserved.
Last modified Febrauary 24, 2004