Home
Help Desk Books Measuring & Improving Customer Satisfaction & Loyalty Seminar Designing Effective Questionnaires Workshop Customer Satisfaction Research, Measurement, and Application Seminar
Analysis & Interpretation |
|
|||
Overview
Do you know who your customers are and what they expect? You can increase repeat business and profits using the sage advice in this step-by-step guide on how to become a customer-driven company. This book is essential for any business implementing a customer satisfaction program; it is also valuable for organizations trying to improve an existing program. The book addresses additional issues such as proactive customer contact, complaint handling, multinational considerations, and internal customers. Key features include:
Table of Contents
|
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1997-2003 Resource
Center for Customer Service Professionals. All rights reserved.
Last modified April 8, 2003