Telecom and Networking Books and Training Seminars: Telephony, Data Communications, Telecommunications, Networking, Computer Telephony, and the Internet

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Seminars

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With the adoption of Voice over IP (VoIP), third generation (3G) mobile, and next-generation voice and data services, telecom is undergoing a series of radical changes molded by the legacy of telephony and an Internet Protocol network.

This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit network to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.. To learn more,

This course provides real-world, multivendor options for integrating voice and data communications applications. Analyze, discuss, and demonstrate cost vs. call quality issues, and discuss the key standards and technologies that make VoIP a reality. To learn more,

The CWMS certification is designed to help enterprise telecom and IT professionals:

• Develop and manage a wireless inventory
• Effectively negotiate wireless contracts
• Create wireless usage policies supportive of overall objectives
• Optimize wireless contract and price performance
• Interpret wireless invoices and contracts with expertise,

Books

This updated series of brief "how to" guides enables the neophyte to get quickly up to speed in navigating the pitfalls of managing business telephone systems and services.  You can read this book straight through or jump right to the sections you need most.  Each tutorial stands alone as a helpful, non-technical guide to its topic.

Divided into eight chapters plus an Introduction and an Epilogue, the book tells the story of convergence and VoIP, describing how the convergence market was identified and cultivated.  In addition to citing cases from Net2Phone and Adir, examples from established players are offered throughout the book.  Where appropriate, the author has also included business and financial data to help readers quantify the potential of convergence, and VoIP services and technologies.

Whether you're an IT professional, a telecom professional. an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services.  It does not assume any prior knowledge.

This book is a down-to-earth telecommunications guide based on up-to-the minute experiences. It takes you by the hand and explains how to handle some of the trickier aspects of managing your organization's telecommunications resources.

This book eliminates tedious project planning phases by listing most of the tasks involved for each of 13 major telecommunications projects, from LANs, WANs, PBXs and voice mail, to IVR, CTI, and ACD installations. And, it includes the project workplans in Microsoft Project 4.1.

Learn how to select, use, and exploit the power of predictive dialers.  You will hear how customer service managers in industries such as banking and financial, cable, healthcare, utilities, protective services, even lawncare, have used this technology to improve customer service and telesales.

If you need to reduce expenses, look at your phone bill!  This book will tell you just what to look for, where those extra savings are hidden, and how to recover them and negotiate to decrease your your future bills.