Help Desk & Support Center
Call Center Management
Tech Support Resources
Project Management
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off Service
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Call Center Courses
Telephony Courses
ITIL & Help Desk Courses

Subject Index
Catalog Index

Contact Us
Shipping Options

The Telephony Tutorials: A Practical Guide for Managing Business Telecommunications Resources
by Jane Laino, 194 pages, 2000, $19.95



This book is a down-to-earth telecommunications guide based on up-to-the minute experiences. It takes you by the hand and explains how to handle some of the trickier aspects of managing your organization's telecommunications resources. Learn how to make the most of your office communications. From the niceties of telephone interaction with customers to creating an RFP to buy a telephone system this book provides unique insights.

A few of the important issues covered in this book:

  • Navigate the minefield of purchasing local and long distance service
  • How to set up your PBX and voice mail to get your calls answered quickly
  • How to implement enhancements to your telephone system and set up training for your staff
  • How to negotiate the big telecom buy
  • How to extract useful information from your telephone system and provide unique insights for upper management
  • How to develop a new perspective on your switchboard operations
  • How to audit your telephone bills.

The education provided by these 18 tutorials can only be gained by the in-the-trenches action that Jane Laino sees every day, helping clients to get the most out of their telephone systems and services. Written in an easy-to-read, non-technical style. A perfect complement to "The Telephony Book" by the same author.

The Resource Center for Customer Service Professionals
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 1997-2012  Resource Center for Customer Service Professionals.  All rights reserved.
Last modified January 19, 2012