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||Building Bridges -- Using Thinking Styles to
by Virginia Scuderi & Eric Svendsen, softcover pamphlet, 29 pages, 1995,
Getting cooperation and agreement from all types of people can be challenging.
Yet, it can be as simple as changing the way you phrase a question.
Eric and Virginia Svendsen, communication experts, explain how five
thinking styles shape the way we communicate with others. You'll learn
specific techniques for building communication bridges so you can work
more effectively with people who use each thinking style.
Table of Contents
Are people difficult? Or just different?
Thinking styles can reduce friction
Do you know these people?
The five basic thinking styles
The synthesist: The devil's advocate
The idealist: Consensus builder
The pragmatist: Short-term solutions
The analyst: Master of deduction
The realist: "Been there, done that."
Recognizing the basic thinking styles
Facilitating communication with each thinking style
One thinking style? Or several?
There's more to communication than thinking style
You're ready to put these ideas to work
Putting thinking styles to work
Let's go back to the meeting
How do you begin?
Build bridges, not islands
Appendix: Where to learn more
The Resource Center for Customer Service
Tel: (708) 246-0320 Fax: (708) 246-0251
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