Project Management Fundamentals
3-day training course, $1995
4-day virtual (no travel) training course, $1795

Learn how to effectively manage all phases of a project.


This Project Management training course uses hands-on methods to teach effective management of all phases of a project. The seminar uses the structured project management framework of initiation, planning, execution, control, and formal closing. It focuses on practical tools and techniques that you can use immediately. You will spend 75% of your time working on a project during class - from initiation to close. You'll work individually and in teams to write objectives, conduct stakeholder analysis, and develop a work breakdown structure and risk management plan for a case study project. Practice using estimating techniques, dependency analysis, and network diagramming. This hands-on approach gives you the best opportunity to acquire skills that otherwise would take months to master.

What You Will Learn:

  • Basic terminology of project management
  • How to identify the project management life cycle
  • To understand the project management knowledge areas
  • How to Build a business case for project initiation
  • How to define project scope and stakeholder expectations
  • How to define roles and responsibilities for project stakeholders
  • How to build an effective WBS and project schedule
  • To ensure buy-in from your team and sponsors
  • How to identify, analyze, quantify, mitigate, and manage risks
  • How to create project management plans for quality, communication, resources, and stakeholder management
  • How to manage project change through formal change control processes
  • How to close a project

Who Should Participate

Project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project team members, stakeholders, and senior managers.


1. Project Management Framework

  • Project Management Intitute
  • PMI framework
    • Five Process Groups
    • Life Cycles
    • Nine Knowledge Areas
  • What is a Project?
  • Project Management Terminology

2. Initiating

  • Five Steps of Project Initiation
    • Build a Business Case
    • Establish Project Scope
    • Analyze Stakeholder Needs
    • Identify Constraints
    • Build a Communication Plan
  • BOSSCARD Framework
    • Initiating Questions
    • Objectives
    • The Project Charter
    • Constraints
    • Assumptions
    • Scope
  • Stakeholder Analysis
    • Prioritization Grid
    • Five Stakeholder Groups
  • Project Roles and Responsibilities
    • The Responsibility Assignment Matrix
  • Sign-Off Process

3. Planning

  • Seven Steps of Successful Planning
  • Communications Planning
  • Quality Management
  • Quality Tools and Techniques
  • Risk Management
    • Identify, Assess, Quantify, and Manage
    • Risk Management Life Cycle
    • Risk Response Strategies
    • Risk Management Workshop
  • Sources of Change
    • Formal Change Control Process
    • Managing Organizational Change
  • Developing the WBS
    • Diagramming a Project
    • Identifying the Critical Path
  • Creating the Schedule
    • Producing Effective Estimates
    • Network Diagramming
    • Resource Allocation, Leveling, and Schedule Compression
  • Generating a Budget
    • Cost Categories
    • Procurement Planning

4. Controlling and Closing

  • Project Controls
    • The Constraints Quartet
    • Focus on Past and Future
    • Project Meeting Tips
    • Key Principles for Control
  • Challenges
    • Activity Analysis
    • Earned Value Analysis
  • Expectations
    • Stakeholder Expectations
    • Project Environment
    • Expectation Control Elements
    • Project Manager vs. Expectation Gap
  • Organizational Style
    • Why do Projects Fail?

5. Closing Processes

  • Administrative Closure
  • Contract Closure
  • Lessons Learned

6. Case Studies

  • Managing Cross Functional Teams
  • Dealing with Conflicting Expectations
  • Handling Organizational Impacts

Dates, Locations and Registration


None. Do not take this course if you have taken IT Project Management.

Recommended Follow-on Courses:

Management and Leadership Skills

Communication and Negotiation Skills


Training & Certification:
   w Call Center
   w IT Support Center
   w ITIL
   w Help Desk

   w Telecom

Call Center Operations
Technical Support
Call Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics / Benchmarking
Hiring & Retention
Outbound Telesales
Novelty Gifts & Humor

Subject Index
Catalog Index

Shipping Options
About Us
Contact Us

Hands-On Exercises

Exercise 1: Project Management Terminology

Exercise 2: Establishing the Project Background and Developing the Project Mini Charter

  • Complete the mini charter template
  • Identify assumptions and constraints
  • Identify triple constraints paired comparison importance

Exercise 3: Stakeholder Identification and Analysis

  • Develop roles and responsibilities
  • Conduct stakeholder analysis
  • Document stakeholder expectations

Exercise 4: Communications Planning

  • Document communications plan

Exercise 5: Risk Planning

  • Create a risk management matrix
  • Assess risks and formulate a response plan

Exercise 6: Change Management Planning

  • Create a change management plan
  • Use a change request form
  • Document changes in a change control log

Exercise 7: Developing the WBS

Exercise 8: Activity Definition

Exercise 9: Estimating Activity Duration

Exercise 10: Calculating the Critical Path

Exercise 11: Developing the Project Schedule

Exercise 12: Project Controls

  • Deliverable acceptance
  • Kickoff meeting agenda
  • Meeting agenda and meeting minutes
  • Executive status report
  • Schedule and budget status report
  • Team member status report

Exercise 13: Managing Expectations

Exercise 14: Planning for Closure

  • Closure survey
  • Closure report

Exercise 15: Evaluating PM Competencies

Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the hands-on classroom session is $1,995, and includes the seminar, course materials, and morning and afternoon refreshments.

The registration fee for virtual training session is $1,795.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule

More Training and Certification Courses

Terms & Conditions

Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.Become a certified callcenter manager