Accredited prep course for COP and aCOP outsourcing certification designations
3-day training course, $4,995
Self-paced self-study course, $2,995
Professional
Education
Alliance
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Outsourcing Professional (COP) Master Class Accredited prep course for COP and aCOP outsourcing certification designations 3-day training course, $4,995 Self-paced self-study course, $2,995 |
RCCSP Professional Education Alliance |
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A Comprehensive Learning Experience for Improved Outsourcing Outcomes Course Highlights:
Overview The COP Master Class provides outsourcing professionals - whether they work as outsourcing service buyers, providers or advisors - with an intensive learning experience on a state-of-the-art, end-to-end process for outsourcing success. Attendees completing this outsourcing training course will be on a path toward their COP professional outsourcing certification. And, whether pursuing certification or not, all attendees will be able to improve outsourcing outcomes at their own organizations immediately. What You Will Learn The COP Master Class curriculum addresses ten categories of outsourcing best practices, including 54 specific standards and 106 detailed elements. Participants in this program will be exposed to:
Course Format The Certified Outsourcing Professional Master Class employs class-room lecture, team discussion, and a capstone case study. Experts (both current and relevant executive speakers from various industries and professional disciplines) join the class and share their insights honed from years of first-hand experience conceiving and leading outsourcing projects. Geared for all three primary stakeholder groups - clients, providers and advisors - the COP Master Class integrates project management best practices with the Outsourcing Professional Body of Knowledge (OPBOK). Participants use electronic outsourcing project planning templates to plan, document and track the in-class case study as well as to work on their own outsourcing project during the course. Instructors provide one-on-one and group coaching and feedback, ensuring candidates grasp the tools and techniques needed for successful outsourcing deployments. Alternative Online Course Format The online COP Master Class is a convenient way for busy executives to assess where their organization is positioned in governance and how it can move along the growth curve. Using multimedia techniques, this online course provides complete coverage of all the topics covered in the instructor-led course. The online COP Master class length is approximately 40 hours. Upon registration you will have 120 days to complete it. Who Should Participate The Certified Outsourcing Professional Master Class is designed for in-house sourcing professionals, purchasers of outsourcing services, those embarking upon an outsourcing relationship, outsourcing services providers and vendors, outsourcing company leaders, outsourcing consultants and advisors. COP and aCOP certifications are globally-recognized designations for professionals operating in the outsourcing industry. Prerequisites Attendees should possess a basic understanding of outsourcing concepts and vocabulary. Agenda Day 1 Chapter 1 - Outsourcing as a Management Practice
Developing and Managing an Organization’s End-to-End Process for Outsourcing
Integrating Outsourcing Into an Organization’s Business Strategy and Operations
Creating, Leading and Sustaining High-Performance Outsourcing Project Teams
Developing and Communicating Outsourcing Business Requirements
Selecting Outsourcing Service Providers
Developing the Outsourcing Financial Case and Pricing
Outsourcing Contracting and Negotiations
Managing the Transition to an Outsourced Environment
Outsourcing Governance
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Certifications This course contributes toward achievement of the following certifications:
These certifications are officially recognized by the RCCSP Professional Education Alliance and its members, including the International Association of Outsourcing Professionals. Associate Certified Outsourcing Professional (aCOP) The aCOP certification process consists of four requirements:
Certified Outsourcing Professional (COP) The COP certification process consists of four requirements:
About the COP Certification Exam The certification exam is comprised of 200 questions and candidates are given four hours to complete the exam. 70% or better is required to pass the exam. About COP Knowledge and Experience Points COP certification is based on a credit-earning system. Candidates must earn 150 credits, or "points," to earn certification.
Knowledge-based points may be earned for:
Experienced-based points may be earned for outsourcing experience, such as:
How to Earn 75 COP Certification Points for This Course To earn 75 COP Certification points for attending the COP Master Class, candidates must complete the course and pass the COP Examination. Certified Outsourcing Professional (COP) Recertification Requirements Re-certification, based on continuing education credits, is required every two years. About the International Association of Outsourcing Professionals (IAOP)
Registration Fees The per student registration fee for this training and certification program is $4995 for the instructor-led course, or $2995 for the online self-paced course, and includes:
Class room training begins at 9:00 AM and ends at 5:00 PM each day. Business casual attire is appropriate. No jeans or sneakers please. Register securely online with confidence or please call (708) 246-0320.
Maximize Your Training Investment -- Attend Courses Back-to-Back This course immediately precedes related courses in select locations: Purchase in Bulk, Save 50% Does your sourcing department or outsourcing service management team have ten or more professionals to be certified? Take advantage of RCCSP's 50% off Bulk Purchase Program. Purchase ten registrations at one time, and save 50%. Use your registrations as you need them: one at a time, each in a different session, several associates in the same session, or the entire team together in one session. Bulk registrations are valid for two years. More Training and Certification Courses See the complete calendar of RCCSP Professional Education Alliance Contact Center Training dates and locations. For more IT, technical and field support training course options, see the RCCSP Help Desk, ITIL, and Support Center Calendar.
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Terms & Conditions
Seminar agenda and assigned instructors are subject to change. Payment is due prior to the seminar. Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar. On-site training scheduling and cancellation policy. On-site training fees must be paid to reserve a training date. Additional travel surcharges will be charged for travel to training locations outside of the continental USA and for training courses scheduled within three weeks, or paid for within three weeks, of the on-site delivery date.Organizations may cancel up to 21 days in advance of the seminar delivery date for a full refund, less administrative fees of 25% of the base fee. If for any reason you are unsatisfied with the training, please notify the instructor by the end of the first day. If you decide to cancel the remainder of the training program, the instructor will collect all training materials. Fees paid, less a prorata one-day on-site training base fee plus any travel surcharges, will be refunded. Cancellation by provider. In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded. Seminar provider is not responsible for losses due to cancellation including losses and penalties on advanced or non-refundable airfares. In all circumstances, seminar provider's liability shall be limited to fees received.
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