1-day training course, $950
Self-paced self-study course, $699
Professional
Education
Alliance
| Outsourcing
Governance Workshop 1-day training course, $950 Self-paced self-study course, $699 |
RCCSP Professional Education Alliance |
|
|
|
|
|
|
A Comprehensive Learning Experience for Improved Outsourcing Governance Course Highlights:
Overview This is the industry's most popular outsourcing workshop, available in both instructor-led classroom and self-pace e-learning formats. Whether your goal is to earn 15 points toward the Certified Outsourcing Professional (COP) designation or simply to gain comprehensive cutting-edge knowledge on all aspects of creating and sustaining successful relationships with your outsourcing partners, this workshop is for you! More than half of all organizations spend two percent or less of an outsourcing contract’s cost on governance. More than 60 percent report losing 10 percent or more of the contract’s value because of poor governance between the customer and the provider. Professionals involved in outsourcing clearly have an important role to play in helping their organizations plan, invest in, and execute a cohesive set of business practices for designing and implementing a strong governance program. Attend this one-day course to understand the stages of growth in governance, assess where your organization is positioned, and plan how it can move further along the growth curve Alternative Online Course Format The online Governance Workshop is delivered using multimedia techniques. The online course provides complete coverage of all the stages of growth covered in the instructor-led course. On completion of the online course, users will be prompted to take a short exam. Those passing the exam can earn 15 knowledge points toward certification or recertification. The online Governance Workshop is a convenient way for busy executives to assess where their organization is positioned in governance and how it can move along the growth curve. You can access the workshop online at any time from your own personal computer. The online workshop length is approximately 8 hours. Upon registration you will have 90 days to complete it. Who Should Participate The Outsourcing Governance Workshop is designed for in-house sourcing professionals, purchasers of outsourcing services, those embarking upon an outsourcing relationship, outsourcing services providers and vendors, outsourcing company leaders, outsourcing consultants and advisors. COP and aCOP certifications are globally-recognized designations for professionals operating in the outsourcing industry. Prerequisites Attendees should possess a basic understanding of outsourcing concepts and vocabulary. Agenda Designing and overseeing an organization’s outsourcing governance model
Defining and evaluating organizational alternatives and other dimensions for managing governance
Defining and implementing an interdependent planning methodology
A joint risk assessment planning system
How to measure, assess, and achieve continual improvement in organizational outcomes
Establishing an audit process and methodology
Certification This course earns knowledge points toward achievement of the following certifications:
These certifications are officially recognized by the RCCSP Professional Education Alliance and its members, including the International Association of Outsourcing Professionals. Completion of this course earns:
Registration Fees The per student registration fee for this training and certification program is $950for classroom training or $699 for the online self-paced version, and includes:
Class begins at 9:00 AM and ends at 5:00 PM each day. Business casual attire is appropriate. No jeans or sneakers please. Register securely online with confidence or please call (708) 246-0320.
Maximize Your Training Investment -- Attend Courses Back-to-Back This course immediately follows these related courses in select locations: More Training and Certification Courses See the complete calendar of RCCSP Professional Education Alliance Contact Center Training dates and locations. For more IT, technical and field support training course options, see the RCCSP Help Desk, ITIL, and Support Center Calendar.
|
|
||||||||||||||||
| Home
Training & Certification:
Call Center
Operations
Shipping Options
|
|||||||||||||||||
Terms & Conditions
Seminar agenda and assigned instructors are subject to change. Payment is due prior to the seminar. Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar. On-site training scheduling and cancellation policy. On-site training fees must be paid to reserve a training date. Additional travel surcharges will be charged for travel to training locations outside of the continental USA and for training courses scheduled within three weeks, or paid for within three weeks, of the on-site delivery date.Organizations may cancel up to 21 days in advance of the seminar delivery date for a full refund, less administrative fees of 25% of the base fee. If for any reason you are unsatisfied with the training, please notify the instructor by the end of the first day. If you decide to cancel the remainder of the training program, the instructor will collect all training materials. Fees paid, less a prorata one-day on-site training base fee plus any travel surcharges, will be refunded. Cancellation by provider. In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded. Seminar provider is not responsible for losses due to cancellation including losses and penalties on advanced or non-refundable airfares. In all circumstances, seminar provider's liability shall be limited to fees received.
|
|||||||||||||||||
|
 |
||||||||||||||||
No travel budget? No problem.
We'll pay your airfare. Click here.
