Which Telephone Service Provider? Guide to choosing the best local phone service provider for business

by James Green, softcover with diskette, 187 pages, 1998, $34.95



Help Desk Books
Call Center Management
Automation Aids
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Bargain Books (50% off!)


Title Index
Subject Index
Catalog Index

Email the Librarian
Shipping Options


This guide will help you find the most versatile and cost-effective local phone carrier, when it is appropriate to change carriers--if ever? Which carrier to choose? What service offering is best? This book guides you in asking the right questions and deciphering the answers. You will also learn:

  • The advantages and disadvantages of ISDN and T-1

  • the structure of local telephone networks

  • Whether you're eligible for bulk discounts

  • Issues in comparing LEC's

  • How to audit phone company bills (not a simple matter)

This guide comes with a disk which includes a handy request for proposal (RFP) and an implementation checklist, ready to use. The RFP and Checklist are worth thousands of dollars in consulting fees, not to mention the incalculable value in helping you to avoid pitfalls that could be catastrophic to any business that needs reliable phone services.

Table of Contents

  1. Introduction
  2. The Structure of the Local Telephone Network
  3. Subscriber Loop Technology
  4. Integrated Services Digital Network
  5. Regulation in the Telephone Industry
  6. The Telecommunications Act of 1996
  7. Switched Local Services
  8. Local Special Services
  9. Local Exchange Transmission
  10. Local Exchange Billing
  11. Incumbent Local Exchange Carrier Strategies
  12. Competitive Local Exchange Carrier Strategies
  13. Issues in Comparing Local Exchange Carriers
  14. Changing Local Exchange Carriers
  15. Opportunities in the Local Exchange

The Resource Center for Customer Service Professionals
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 1999, 2000 Resource Center for Customer Service Professionals.  All rights reserved.
Last modified March 18, 2001

Web Site by Software Company Restructuring Services (708) 246-0320