Intro to Telecom Concepts and Applications: Voice, Data and Video
2-day training seminar, on-site delivery


This telecommunications training course focuses on basic telecom concepts and applications of telephony technologies. You will learn how information, including voice, data and video, is carried throughout the world.

By participating in this training seminar, you will:

  • Comprehend the fundamentals of voice, data and video communications technology, including industry buzzwords, from a vendor-independent perspective.
  • Learn the differences between analog and digital transmission, and the migration to a converged digital/optical networks for voice, data and video.
  • Study the components of voice networks, such as carrier switches, Routing, PBXs, T1 trunks, switched versus dedicated circuits, packet and wireless networks.
  • Study the components of data networks such as modems, virtual circuits, hubs, switches and routers.
  • Evaluate the differences between all the various access methods including DSL, cable MODEMs, wireless (cellular, WiMax, Wi-Fi), T1 and Carrier Ethernet.
  • Learn about private voice network design alternatives using tie-lines, Centrex, virtual private networks (VPN) and hosted services.
  • Understand PBX and IP-PBX features and voice traffic engineering
  • Master the basics of local, metropolitan and wide area networks (LANs, MANs and WANs), including the differences between network bridging/switching and routing.
  • Review the structure and capabilities of the public Internet and private Intranets.
  • Learn about technologies such as Frame Relay, ATM, MLPS, Ethernet and TCP/IP and determine each technologies impact on network design, communication capabilities and Quality of Service (QOS).
  • Study the benefits, drawbacks and technology behind Voice over IP (VOIP) using IP PBXs, IP phones and Internet Telephony Service Providers (ITSP) and IPTV.
  • Obtain a working knowledge of communications protocols and standards with an emphasis on their importance in network engineering and network operation.
  • Explore voice, data and video convergence with “triple play” and “quad play”.
  • Understand the effect of new technologies, such as social networking and cloud computing, on the network.


Network Components, Terms & Concepts

  • Types of Network Components and Circuits
    • Nodes: switches, LAN hubs, routers
    • Media and Carriers
    • Customer Premises Equipment (CPE)
  • Transmission Fundamentals: The Electromagnetic Spectrum, Frequencies, Modulation, Bandwidth vs. Capacity
  • Overview of Transmission Impairments
  • Digital Cross-connect Systems (DCS)
  • Circuit Switched Networks, Packet Switched Networks and Dedicated Connections

Basic Voice Telephony

  • Basic Voice Characteristics (Pitch Volume)
  • Analog transmission concepts (bandwidth, modulation)
  • Digital Voice Transmission
  • Digital transmission concepts (capacity, bits-per-second)
  • Converting sound to digital signals (PCM, CODECS)
  • Compensating for Transmission Impairments (Attenuation, Noise, Delay, Jitter)
  • Voice over IP (VOIP)

Backbone and Access Circuits

  • Circuit Types
  • Media
    • Unshielded Twisted Pair (UTP) & Shielded Twisted Pair (STP)—Up to “Cat 7”
    • Coaxial cable (coax) (Cat 5 and 7)
    • Radio (satellite, microwave, cellular) and Infrared
    • Fiber optics: multi-mode fiber (MMF) & single-mode fiber (SMF)
  • Time Division Multiplexing (TDM) for Voice Connections: DS-1/T1
    • The North American Digital Hierarchy (DS-0, DS-1/T1, DS-3/T3)
    • The International Digital Hierarchy (E1, E3)
    • Optical-based Digital Circuit Standards
    • Synchronous Optical Network (SONET)
    • The International Synchronous digital Hierarchy (SDH)
    • Wave Division Multiplexing (WDM)
  • Access
    • Analog subscriber lines
    • ISDN: Integrated Services Digital Network (BRI,PRI)
    • High Speed Digital access lines: T1/E1, T3/E3 and SONET
    • Wireless services (Cellular, Wi-Fi, Wi-Max)

The Public Switched Telephone Network (PSTN)

  • Evolution of the Public Network
  • Effect of the various Telecommunications Acts and Regulations
  • Equal access procedures
  • Call Processing and Signal System 7 (SS7) and SIP
  • Migration from current PSTN network to IP based networks

Private Voice Networks

  • Private Network Topologies
  • Virtual Private Networks (VPN)
  • PBXs (Analog, Digital and IP)
  • Networked, distributed and wireless PBXs
  • Centrex (CO-Centrex, IP-Centrex)
  • PBX and Centrex Features
  • Automatic route selection (ARS)
  • Interactive voice response (IVR)
  • Voice recognition systems
  • Automated call distributors (ACD) and Contact Centers
  • Principles of Voice Traffic Engineering including Grade of Service (GoS)

Introduction to Data Networking

  • Voice vs. Data Communications Requirements
  • Standards and Protocols: The OSI 7-layer Reference Model
  • Detecting and Correcting Bit Errors
  • Data Communications Using the PSTN
  • Analog subscriber lines and modems
  • ISDN data access
  • Wireless data access

Virtual Circuit-based Wide Area Networks

  • Contrast “Real” vs. “Virtual” Circuits
  • The virtual circuit concept
  • Advantages in network design, cost and management
  • Modern Virtual Circuit-based Networks
  • Standards and Protocols: IP, Frame Relay and ATM
  • Adding Quality of Service (QoS) with MPLS and VPNs

Local Area Networks (LAN)

  • Introduce Basic LAN Concepts and Terminology
  • Distance Limitations
  • Connectionless communications
  • LAN equipment: CPE, hubs, Network Interface card (NIC)
  • Ethernet LAN Fundamentals: Ethernet frame format, MAC address and the CSMA/CD access standard
  • Shared media vs. switched hubs, broadcast vs. multicast
  • Available bit rates of: 10M, 100M, 1G and 10G Ethernet
  • Other LAN Topologies and Protocols: Wireless Ethernet, Metro Ethernet, Token ring and FDDI

The Internet - Connectionless WANs/Routers

  • Routers and WAN Connectionless Networking
  • TCP/IP Protocol Stack
  • IP-based Networks (Internets, Intranets)
  • The Public Internet
  • Internet Service Providers (ISPs)
  • Network Access Points (NAPs)
  • Access alternatives (PSTN, DSL, cable, Enterprise Intranets)
  • Developments in High-speed Internet Access
  • Asymmetrical Digital Subscribe Lines (ADSL)
  • Symmetrical Digital Subscriber Lines (SDSL)
  • Cable modems
  • Introduction to Network Security

Network Convergence: The future of Voice, Data and Video

  • Voice Compression Technology-"Packet Voice"
  • Packet Voice Issues
  • All wireless technologies (2.5G and 3G Cellular, Wi-Fi, Wi-Max and nitch wireless technologies.
  • Voice over IP (VOIP)
  • Social Networking
  • Cloud Computing

Dates, Locations and Registration

Recommended Follow-on Courses:

Voice over IP Foundations

Related Courses:

Telecom Architectures and Information Technologies


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Registration Fees

The per student registration fee for this seminar is $1,895, and includes the seminar, course materials, and morning and afternoon refreshments. Class begins at 9:00 AM and ends at 5:00 PM.  Please arrive at 8:30 the first day to sign-in and meet fellow attendees.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
On-site delivery only

More Training and Certification Courses

For more training options, see the entire Telecommunication Training Calendar of dates and locations.

Terms & Conditions

Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.Become a certified callcenter manager