CTP Certification Prep Course
5-day training seminar, $3295
5-day virtual (no travel) training course, $3295


During this CTP+ prep course, participants will learn the basics of data networking, telecommunications networking, and convergence technologies and prepare for the CompTIA CTP+ exam. CompTIA CTP+ is an international, vendor-neutral exam that validates the core knowledge and skills IT professionals need to sell and service convergent technologies.

CompTIA Approved Quality Curriculum (CAQC) official CTP+ courseware

Attendees will aquire vendor-neutral networking skills and concepts necessary for fresh IT and telecommunications professionals.

What You Will Learn

  • Various networking models and topologies
  • Network operating systems
  • Key networking protocols
  • The basics of LANs and WANs
  • Wireless network technologies
  • Internet addressing
  • TCP/IP troubleshooting
  • Common telephony standards
  • Analog and digital signaling
  • Standards agencies in the telecommunications industry
  • Functions of gatekeepers and gateways
  • QoS technologies used in converged networks

Who Should Participate

Field technicians, voice and telephony technicians, networking administrators, systems engineers, data communications technicians, technical sales and marketing professionals, and telephony professionals who need data. The course is highly recommended for individuals preparing for the CTP certification.

Course Materials

  1. Official CTP Study Guide

  2. Official CTP online assessments

  3. Free voucher for the TT0-201 CTP exam


Part 1: Data Networking

1. Introduction to Data Networking

  • Networks Defined
  • Bluetooth and Radio Frequency Identification (RFID)
  • Networking Models and Evolution
  • Next-Generation Technologies
  • Network Topologies
  • Network Operating Systems
  • Microsoft Windows Servers
  • UNIX
  • Novell Netware
  • Operating System Error Logs
  • Embedded Operating Systems
  • Case Study

2. Networking Protocols

  • Basics of Networking Protocols
  • OSI Reference Model
  • Major Networking Protocols
  • TCP/IP
  • NetBIOS and NetBEUI
  • Protocols and the NIC
  • Choosing and Combining Protocols
  • Case Study

3. LANs and WANs

  • Basics of Local Area Networks (LANs) and Wide Area Networks (WANs)
  • LANs
  • WANs
  • Common Network Components
  • Common Peripheral Ports
  • Transmission Media
  • Transmission Types
  • IEEE LAN Standards
  • WAN Standards
  • T-Carrier System
  • E-Carrier System
  • Wireless Network Technologies
  • Wireless Standards
  • Wireless Security
  • Attaching a WAP to a Wired Network
  • Case Study

4. TCP/IP Suite and Internet Addressing

  • A TCP/IP Refresher
  • Internet Architecture
  • Request for Comments (RFCs)
  • Internet Protocols
  • Demultiplexing
  • Introduction to Routing
  • Routing Protocols
  • Port Numbers
  • Internet Addressing
  • Internet Address Classes
  • IP Addressing Rules
  • Private IP Addressing
  • Subnetworks
  • Customer Subnet Masks
  • IP Address Conservation
  • Normal TCP/IP Desktop Configurations
  • Internet Protocol version 6 (IPv6) Addressing Essentials
  • Case Study

5. TCP/IP Troubleshooting

  • TCP/IP Troubleshooting Tools
  • Useful Network Files
  • Internet Control Message Protocol (ICMP)
  • General Network Commands
  • Maximum Transmission Unit (MTU)
  • Name and Address Commands
  • Network Analyzers
  • Troubleshooting Considerations
  • Planning Data Networks
  • Case Study

Part 2: Telephony Networking

1. Telephony Essentials

  • Telephony Basics
  • Industry Standards and Protocols
  • The Central Office
  • CO Connections
  • Trunks and Signaling
  • Digital Trunks and the Digital Signal Hierarchy
  • Synchronous Optical Network (SONET) and Synchronous Digital Hierarchy (SDH)
  • The Primary Reference Source
  • Cabling and Wiring
  • Call-Processing Steps
  • Case Study

2. Investigating the Local Loop

  • Inside the Demarcation Point
  • Signaling Types
  • RJ-11 Connectors and Wiring
  • RJ-12 Connectors and Wiring
  • BT-431A and BT-631A Connectors and Wiring
  • Case Study

3. Infrastructure Issues and Standards

  • Common Telephony Issues
  • Network Equipment Building System
  • Standards Bodies
  • Proper Cabling Procedures
  • Securing Equipment
  • Case Study

4. Troubleshooting

  • Terms and Tools
  • Troubleshooting Analog Lines
  • Troubleshooting Digital Lines
  • Case Study

5. Analog and Digital Signaling

  • Signaling Categories
  • In-Band and Out-of-Band Signaling
  • Analog Signaling
  • Digital Signaling
  • Private Integrated Service Network (PISN)
  • Signaling System Seven (SS7)
  • Computer-Telephone Integration
  • Case Study

Part 3: Convergence Technology

1. Convergence Industry Standards and Protocols

  • Convergence Defined
  • Common VoIP Protocols
  • Governing Organizations in Convergence Technologies
  • Institute of Electrical and Electronics Engineers (IEEE)
  • International Telecommunication Union (ITU)
  • VoIP and Interoperability
  • Internet Engineering Task Force (IETF)
  • Electronic Industries Alliance (EIA)
  • Telecommunications Industry Association (TIA)
  • American National Standards Institute (ANSI)
  • Telcordia (Formerly Bellcore)
  • The OSI/RM and Convergence Protocols
  • Case Study

2. Enabling Voice over IP (VoIP)

  • Investigating VoIP
  • Investigating Gatekeepers and Gateways
  • Troubleshooting VoIP
  • Large Data Frames and Delay Budgets
  • Quality of Service (QoS) Issues
  • Voice Compression and Decompression
  • Comparing and Contrasting Transmission Media
  • Bandwidth Limitations for Voice Traffic
  • VoIP Software and Hardware
  • Case Study

3. Network Convergence

  • Characteristics of Convergent Networks
  • Circuit-Based vs. Convergence Calling
  • Selecting Codecs
  • Convergence Signaling Protocols
  • H-Series Protocols
  • Session Initiation Protocol (SIP)
  • Media Gateway Control Protocol (MGCP)
  • Network Call Signaling (NCS)
  • Bandwidth Concerns
  • VoIP Service Providers
  • VoIP and Firewalls
  • Planning a Convergent Network
  • Case Study

Dates, Locations and Registration


18-24 months of experience in data networking, telephony networking, and convergence is recommended.


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Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee is $3295, and includes the seminar, course materials, and morning and afternoon refreshments.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule

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Terms & Conditions

Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $500.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $500 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.Become a certified callcenter manager