Call Center Humor: The Best of Call Center Management Review, Volume 3, by Greg Levin, softcover, 87 pages, 24 articles, 24 cartoons, 2001, $14.95 now $10.46 (30% off)


Read about customer relationship management, CRM technology, automation, and software selection

What's so funny about call centers? Well, when you work in a fast-paced constantly changing industry, you need to be able to see the lighter side of things. Greg Levin is the self-proclaimed – and self medicated – "King of Call Center Satire." For years his In Your Ear column has raised eyebrows and induced belly laughs with outlandish articles on everything from call center "personals" to Nostradamus' own form of forecasting. Recommended Usage: Read one or two articles per day for the temporary relief of call center discomfort.

Table of Contents

  • Call Center "Personals"
  • Separating the Reps From the Replicas
  • Some More Really State-of-the-Art Call Center Technologies
  • The REAL Impact of Y2K on Call Centers
  • If Dr. Seuss Had Worn a Headset
  • "I Will Not Take Incoming Calls"
  • A Brief Criticism of Current Call Center Convention
  • Call Center Q & A
  • More Call Center Q & A (as Promised)
  • Diary of An Agent Meltdown
  • Loners on Phones
  • Call Routing on the Edge
  • An Uncensored Guide to Vendor Selection
  • Call Center Daycare: A New Approach to Recruiting and Training
  • Nostradamus' Own Form of Forecasting
  • Spicing Up the Agent Image
  • Call Center Obituaries
  • Living Up to Your "Next Millennium" Manager Moniker
  • Creative Ways to Get Senior Management's Attention
  • Commonly Confused Call Center Terms
  • Pain-Free Monitoring Without Medication
  • Emerging Trends You May Not Know About
  • The Do's and Dont's of Telecommuting
  • A Brief Guide to Progressive Agent Incentives and Recognition

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Last modified December 12, 2003