Coaching and Mentoring for Improved Performance
3-day training course, $2,195
Register Now!


If too little time and fewer resources are creating performance issues for your own success and the success of your organization, then this course is for you. Imagine the benefits you and your organization would realize if you could apply proven techniques to delegate successfully and to achieve the results you want whether you have formal authority or not.

By participating in Coaching and Mentoring for Improved Performance training course you 'll learn how to apply a powerful behavioral coaching and mentoring model and a set of integrated tools that will improve the quality, efficiency and effectiveness of your coaching with lasting results...whether with direct reports, peers or those in more senior positions. Through practical exercises, group discussions and case studies, you will determine what work can be assigned and to whom based on current performance levels and work load. You’ll also learn how to delegate work with improved clarity and efficiency in order to establish a strong foundation for success.

This training course provides techniques for delegating work with the appropriate level of instruction and guiding others’ progress on the work assigned, focusing on the most suitable type of help people need in order to be successful. You’ll learn how to evaluate results of the finished work and to provide focused feedback that helps sustain performance in the future.

You will assess your own personal coaching style and learn how to leverage that style. You will acquire skills to effectively deal with the typical and very challenging realities faced by coaches and managers in all types of organizations. You will also have opportunities to assess and discuss your own real-life coaching issues in a practical, highly engaging and thought-provoking environment. You will learn a structured approach for improving your performance and of those who work with you.

You'll learn how to:

  • Delegate work successfully
  • Provide focused feedback to improve future performance
  • Improve the performance of others
  • Work through difficult performance issues
  • Apply a structured coaching and mentoring model to guide you through the coaching and mentoring processes
  • Apply techniques for evaluating performance


1. Why Coach?

  • Debenefits of coaching
  • Impact of coaching
  • Mindset Model
  • Coaching Statement of Purpose
  • Coaching and mentoring strategies and objectives

2. Coaching and Mentoring Model

  • Determining the appropriate style
  • Coaching styles
    • Direct
    • Advise
    • Entrust
  • Coaching actions
    • Delegate
    • Guide
    • Evaluate

3. Preparing to Coach

  • Assessing personal coaching style
  • Assessing learning styles
  • Setting expectations
  • Creating a plan

4. Coaching

  • Aligning coaching style with performance level
  • Delegating tasks
  • Guiding performance
  • Evaluating performance
  • Providing feedback
  • Handling performance problems effectively

5. Job and Career Coaching

  • What’s the difference?
  • Job proficiency and job mastery
  • Techniques to manage performance

Registration Fees and What's Included

The per student registration fee for this seminar is $2,195. Receive 10% off standard price by registering two or more individuals. You must sign up for the course at the same time and pay in advance. This offer cannot be combined with any other discount or promotion.

Class begins at 8:30 a.m. and ends at 5:30 p.m. Please arrive at 8:00 a.m. on the first day to sign in. Business casual attire is appropriate.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
May 14-16, '12 Toronto, ON Location to be Assigned
May 21-23, '12 Washington, DC Rosslyn Training Ctr (Location Information)
Sep 17-19, '12 Washington, DC Rosslyn Training Ctr (Location Information)
Nov 12-14, '12 Houston, TX Location to be Assigned

Click here to see the entire seminars calendar, dates & locations.

Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change. Errors and omissions in pricing are not accepted.


Contact Center Seminars
Telecom Seminars

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Subject Index
Catalog Index

Ways to Order
Shipping Options
About Us
Contact Us

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 1997-2012  Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified March 29, 2012