High-Impact Communication
3-day training course, $2,195
Register Now!


Without communication skills, your technical capabilities simply aren’t worth as much as they could be. Even the best ideas, strategies and work plans must be effectively communicated to have value. In our information-overloaded business world, being heard and getting what you need is more challenging than ever.

This training course will presents techniques for creating high-impact, meaningful communication with coworkers, clients and stakeholders. Through practical exercises, group discussions and case studies, you will learn how to determine your own communication style, identify the communication styles of your audience and adapt your delivery accordingly. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication fallacies and ways to identify where a miscommunication has occurred. The course will also address issues related to communication in a virtual and global environment.

You’ll walk away from the course firmly grounded in key communication techniques and possessing the additional tools necessary to apply these techniques to your work environment. You’ll also be able to implement standard communication planning processes to ensure that every communication is high-impact and well-structured.

You'll learn how to:

  • Deliver persuasive communications
  • Adapt your communication style to the receiver’s style for greater impact
  • Work and dialogue more effectively in small groups
  • Select the most appropriate medium and structure for high-impact communication
  • Implement techniques and strategies to create high-impact communication
  • Plan your communications and meetings for maximum results


1. Communication Intelligence

  • Communication model
  • Communication factors
  • Emotional awareness
  • What’s my communication style?
  • Communication styles

2. Planning Messages

  • Communication Model
  • Communication planning process
  • Audience analysis
  • Overcoming objections

3. Message Structure

  • Content
  • Audience
  • Purpose
  • Storytelling
  • Visual aids
  • Different learning styles
  • Persuasive oral communication

4. Message Delivery

  • Preparation
  • Rehearsing
  • Q&A sessions
  • Feedback
  • Persuasive presentation skills

5. Effective Meetings

  • Business meetings
  • Trust
  • Empathy
  • Active listening
  • Question types
  • Dialogue (vs. discussion)
  • Meeting facilitation

Registration Fees and What's Included

The per student registration fee for this seminar is $2,195. Receive 10% off standard price by registering two or more individuals. You must sign up for the course at the same time and pay in advance. This offer cannot be combined with any other discount or promotion.

Class begins at 8:30 a.m. and ends at 5:30 p.m. Please arrive at 8:00 a.m. on the first day to sign in. Business casual attire is appropriate.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Jan 23-25, '12 Toronto, ON Location to be Assigned
Feb 13-15, '12 San Diego, CA Location to be Assigned
Mar 28-30, '12 Arlington, VA Ballston training Ctr. (Location Information)
Apr 16-18, '12 Morristown, NJ Hamilton Park Hotel  (Location Information)
May 30-June 1, '12 Washington, DC Rosslyn Training Ctr (Location Information)
June 18-20, '12 Las Vegas, NV Embassy Suites (Location Information)
June 25-27, '12 Chicago, IL Location to be Assigned
June 25-27, '12 Toronto, ON Location to be Assigned
Aug 6-8, '12 Washington, DC Rosslyn Training Ctr (Location Information)
Aug 27-29, '12 Houston, TX Location to be Assigned
Sept 10-12, '12 San Diego, CA Location to be Assigned
Oct 9-11, '12 Morristown, NJ Hamilton Park Hotel  (Location Information)

Click here to learn about Click here to see the entire seminars calendar, dates & locations

Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change. Errors and omissions in pricing are not accepted.


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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

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Last modified January 9, 2012