Auditing Telecommunication Invoices
2-hour Online Self-Study Training Course, $295


Auditing telecommunications invoices is necessary to protect your telecom budget. Inaccurate billing and fraudulent charges are common in the telecommunications industry, making invoice audits a business requirement.

This live, interactive online training course is instructor-lead and offers the personal training you need to further your telecommunications knowledge, through the convenience of the Internet. This online telecom training course shares an instructional presentation and provides the opportunity for participants to interact and ask questions during a live discussion at the conclusion of the training course. Emphasis is placed on best practices in telecommunications management to ensure maximum effectiveness and tightly managed costs.

This course brings a whole new dimension to the telecom training environment. Led by the most qualified industry experts, this online training seminar provides a real-world solution in a straightforward and informative way.

You'll  learn best practices for performing your own telecommunications invoice audit. The audit process is defined, audit illustrations are provided, and activities generating high dollar returns are described during this course. This invoice audit primer prepares you to impact your organization's telecommunications budget.

Course Materials & Online Toolkit Portal
Individuals participating in this Web seminar not only have the opportunity to interact with instructors during the course, but are also equipped with supporting materials for reference during and after the course. Each participant receives access to an online training toolkit portal, containing a course synopsis and valuable telecom management resources. It is designed to enhance the principles learned during the training.

Who Should Attend
Telecom analysts and specialists, cost control professionals, and any staff handling telecommunications invoices and services.


Audit Preparation

  • Invoices
  • Customer Service Records
  • Contracts

Invoice Error Identification

  • Local Provider Billing Errors
  • Long Distance Provider Billing Errors
  • Wireless Provider Billing Errors
  • Internet/Data Provider Billing Errors

Cost Reduction Opportunities

  • Validating Invoiced Services Exist
  • Corporate Policies Affecting Telecom Costs
  • Identifying Billing Inefficiencies

Maintaining Invoice Accuracy

  • Monthly Review Activities
  • Semi-Annual Review Activities

Roundtable Discussion

Registration Fees
The per connection is $295 for a 120-minute training seminar.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
Online Training Seminar

Click here to see the entire seminars calendar, dates & locations

Payment is due prior to the training seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the training seminar.

Cancellation Policy.  Registrants may cancel up to ten business days in advance of the training seminar start date for a full refund, less administrative fees of $100.  Or, you may transfer your registration to another date or member of your company at no additional charge.  Please notify us as soon as possible. Registrants cancelling within fourteen days of the training seminar will receive credit, less administrative fees of $100, toward any other Resource Center training seminar.  In the unlikely event that a training seminar must be cancelled, you will be notified at least one week prior to the training seminar date.

Agenda, training dates, and time are subject to change.


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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

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Last modified January 6, 2010