Building a VoIP Business Case
2-hour Online Self-Study Training Course, $298


Selecting Voice over IP (VoIP) technology for your organization requires a sound business case. Cost savings, improved functionality or current technology obsolescence are all motivators for considering VoIP.

This live, interactive VoIP Web training seminar is instructor-lead and offers the personal training you need to further your telecommunications knowledge, through the convenience of the Internet. This course shares an instructional presentation and provides the opportunity for participants to interact and ask questions during a live discussion at the conclusion of the training course. Emphasis is placed on best practices in telecommunications management to ensure maximum effectiveness and tightly managed costs.

The seminar brings a whole new dimension to the telecom training environment. Led by the most qualified industry experts, this online training course provides a real-world solution in a straightforward and informative way.

You'll learn the best practices for creating and understanding VoIP return on investment (ROI). VoIP-centric financial considerations are discussed and information is shared that enables telecom professionals to make informed decisions about VoIP technology migration. Participants will receive a comprehensive ROI analysis tool that incorporates the financial considerations associated with VoIP discussed throughout the Web training seminar.

Course Materials & Online Toolkit Portal
Individuals participating in this Web seminar not only have the opportunity to interact with instructors during the course, but are also equipped with supporting materials for reference during and after the course. Each participant receives access to an online training toolkit portal, containing a course synopsis and valuable telecom management resources. It is designed to enhance the principles learned during the training.

Who Should Attend
Telecom analysts and specialists, project managers, technology planning staff, telecom and IT managers, and any professionals selecting, reviewing, or recommending technology solutions.

Topics Covered

Defining the Business Case

  • What Business Problem Does VoIP Solve?
  • Functionality & Capability
  • Operational Benefits
  • Financial Benefits

Assessing VoIP Solutions

  • Defining IT & Telecom Team Participation
  • Operational Resource Requirements
  • Implementation & Management Considerations

Budgeting for Change

  • Defining Current Recurring Cost of Ownership
  • Understanding Recurring Cost of Ownership
  • VoIP Investment Decisions

Creating a Return on Investment

  • Initial Investment
  • Monthly Operational Cost
  • Understanding the ROI Period

Roundtable Discussion

Registration Fees
The per connection is $298 for a 120-minute training seminar.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
Online Self-Study Training Seminar

Click here to see the entire seminars calendar, dates & locations

Payment is due prior to the training seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the training seminar.

Cancellation Policy.  Registrants may cancel up to ten business days in advance of the training seminar start date for a full refund, less administrative fees of $100.  Or, you may transfer your registration to another date or member of your company at no additional charge.  Please notify us as soon as possible. Registrants cancelling within fourteen days of the training seminar will receive credit, less administrative fees of $100, toward any other Resource Center training seminar.  In the unlikely event that a training seminar must be cancelled, you will be notified at least one week prior to the training seminar date.

Agenda, training dates, and time are subject to change.


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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

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Last modified January 6, 2010