Correcting Telecom Invoice Errors & Obtaining
Credits for Overcharges
1-hour Online Self-Study Training Course, $149


Identifying billing errors on telecommunications invoices is a vital management task; correcting errors and obtaining credits for overcharges completes the process.

This interactive telecom Web seminar is instructor-lead and offers the personal training you need to further your telecommunications knowledge, through the convenience of the Internet. This course shares an instructional presentation and provides the opportunity for participants to interact and ask questions during a live discussion at the conclusion of the training course. Emphasis is placed on best practices in telecommunications management to ensure maximum effectiveness and tightly managed costs. It brings a whole new dimension to the telecom training environment. Led by the most qualified industry experts, this online training course provides a real-world solution in a straightforward and informative way.


The seminar reveals a step-by-step process for effectively correcting billing errors and negotiating maximum credit amounts.

Course Materials & Online Toolkit Portal

Individuals participating in this Web seminar not only have the opportunity to interact with instructors during the course, but are also equipped with supporting materials for reference during and after the course. Each participant receives access to an online training toolkit portal, containing a course synopsis and valuable telecom management resources. It is designed to enhance the principles learned during the training.

Who Should Attend

Telecom analysts and specialists, cost control professionals and any staff handling telecommunications invoices and services.

Topics Covered

Confirming Invoice Errors with Your Service Provider

  • Supporting Collateral
  • Correspondence Protocol

Correcting Invoice Errors with Your Service Provider

  • Validating Corrections Occur
  • Confirming Correction Accuracy
  • What to Expect

Obtaining Credits for Overcharges

  • Identifying Point of Error Inception
  • Calculating the Dollar Value of an Invoice Error
  • Credit Negotiation Tools

Roundtable Discussion

Registration Fees

The per connection is $149 for a 60-minute Web seminar.

To register, click on the "Book Now" button or please call (708) 246-0320

1-hour Online Self-Study Training Course

Click here to see the entire seminars calendar, dates & locations

Payment is due prior to the training seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the training seminar.

Cancellation Policy.  Registrants may cancel up to ten business days in advance of the training seminar start date for a full refund, less administrative fees of $100.  Or, you may transfer your registration to another date or member of your company at no additional charge.  Please notify us as soon as possible. Registrants cancelling within fourteen days of the training seminar will receive credit, less administrative fees of $100, toward any other Resource Center training seminar.  In the unlikely event that a training seminar must be cancelled, you will be notified at least one week prior to the training seminar date.

Agenda, training dates, and time are subject to change.


Contact Center Seminars
Telecom Seminars

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Subject Index
Catalog Index

Ways to Order
Shipping Options
About Us
Contact Us

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 1997-2010  Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified January 6, 2010