Telecom Essentials Discontinued and replaced by: Telecom Fundamentals

Overview

This telecom training course is a two-day workshop on the business, technology, and management of telecommunications. Participants will learn how the industry works and how to deal with service providers. It introduces participants to telecom technologies, the inner workings of service providers, and the management of telecom services.

Do you need to know...

• How telecommunication technology works?
• How to read a telecom invoice or contract?
• How to place telecom orders efficiently?
• How to build an effective business relationship with service providers?

If yes, then this seminar is ideal for you.

By participating in this training seminar, you'll learn:

• Terminology and service codes
• Telecom technology
• How service providers work
• Fundamentals of telecom inventory management
• Understanding service provider invoices
• Move, add, and change essentials
• Managing the cost of telecom service
• Effective communications with service providers

How You Will Benefit

The principles discussed in this workshop provide you with a foundation of telecom management skills that will assist you in the operation and management of your company’s telecommunications infrastructure. Upon completion of the workshop, you will:

• Understand the language of telecom
• Have a practical knowledge of telecom technology
• Know how service providers operate
• Be prepared to manage service provider relationships to meet your company’s needs
• Know best practices for managing service provider orders
• Be able to interpret service provider invoices and contracts
• Understand the principles of telecom inventory management
• Be prepared with telecom cost control tips

Who Should Attend

This telecommunication training course is ideal for professionals that are new to the telecom industry and need to know the essentials. If you are responsible for any of the following telecom roles, then you should attend:

• Auditing telecom inventory
• Processing invoices for payment
• Ordering telecom services
• Managing service provider relationships
• Cost validation and control

Additionally, this telecom seminar is excellent for those who work with telecom professionals and would benefit from a better understanding the industry.

Course Outline

Telecom Lexicology

• Acronyms & Definitions
  • Voice
  • Data/Internet
  • Wireless
• Universal Service Order Codes (USOCs)

History

• AT&T
• Bell System
• Divestiture
• Telecom Act of 1996

Understanding Technology

• Voice Services
  • Dial-1
  • Toll Free
  • Centrex
  • Voice & IP
• Data Services
  • Dedicated Data
  • Frame Relay
  • Virtual Private Network
  • Internet
• Wireless Services
  • Cellular
  • Paging
  • Wi-Fi

Inside the Service Providers

• Carrier Classification
  • Tier 1, 2 & 3
• Carrier Types
  • Local Exchange Carriers
  • Inter-Exchange Carriers
  • Wireless Carriers
  • Internet Service Providers
• Conquering the Maze
  • Who & When
  • Responsibility

Inventory Fundamentals

• Components
  • Location List
  • Line List
  • Invoice Summary & Detail
  • Customer Service Records
• Building & Maintaining

Service Provider Invoices

• Types
  • Paper
  • CD-ROM
  • On-line
• Components
  • Summary
  • Detail
• Interpretation

Service Provider Contracts

• Key Components
  • Volume Commitment
  • Term Commitment
  • Discount Structure
  • Client Protection Clauses
• Interpreting
  • Eligible Fees
  • Discounts

Invoice Validation Best Practices

• Documentation
• Templates
• Frequency

Managing Service Provider Relationships

• Account Teams
  • Account Executive
  • Account Manager
  • Technical Support
  • Resolution Chain
• Communications
  • Expectations
  • Documentation

Moves, Adds & Changes

• Planning
• Documentation
  • Tracking Tools
  • Confirmations
• Validation
  • Technical
  • Invoicing

Resource Library

• e-Newsletters
• Print Publications
• Forums
• Tools

Take Home CD-Based Toolkit

Each workshop attendee receives a course workbook specifically designed for the session. The workbook contains samples and reference tools for use during the workshop. A workshop toolkit is included, containing valuable resources for understanding your telecommunications environment. It is designed to enhance material learned during the workshop. The Telecom Essentials Toolkit includes:

• Telecommunications Acronyms and Definitions - This dictionary of terms is the definitive guide to the language of telecommunications cost management, selecting the proper technology for your situation, and effective communication with your service providers.
• Telecom Resource Library - A collection of quick reference links to newsletters, telecommunications forums, and Internet knowledgebase tools.
• Uniform Service Order Code (USOC) Locator - The USOC locator enables quick and accurate identification and interpretation of service provider customer service records (CSRs).
• State Regulatory Agency Locator - This locator contains links to the telecommunications regulatory agencies for all 50 states and the District of Columbia.
• Move, Add, Change(MAC) Tracking Tool - The MAC Tracker standardizes the service change management of your telecom service inventory.
• Area Code Map - This map and quick reference grid includes a list of current area codes, pending new area code dates, and area code overlay information.

Registration Fees
The per student registration fee for this seminar is $1,495, and includes the seminar, course materials, and a CD-based toolkit.
Why not bring your associates?  Register three or more attendees from your company for the same seminar and receive 15% off!

Class begins at 8:30 AM and ends at 5:00 PM.  Please arrive at 8:15 AM.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule

Course Discontinued.

To learn about a seminar similar to this one,
Click here to learn about , dates & locations

Payment is due prior to the conference.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive course credit toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

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