Project management has its own set of skills and techniques without which projects will fail. This course gives you the skills needed to define, plan, monitor and successfully complete even large, complex projects while meeting the objectives of the business. Case study workshops reinforce the theory sessions, enabling the participants to return to the workplace capable of using the skills learned to successfully handle challenges of planning and controlling a typical project.
Role of the Project Leader
Successful Project Ingredients
Presenting the Plans
Developing a Post-Course Action Plans
Case Study Part I
Case Study Review I
Case Study part II
Case Study Review II
Case Study part III
To register, click on the "Book Now" button or please call (708) 246-0320
The Training Center opens at 7:30 AM. Registration on the first day of class begins at 8:00 AM. If you registered less than a week in advance of the class, please bring your confirmation letter. Classes begin at 8:30 AM and conclude at 4:30 PM unless otherwise directed.
Payment is due prior to the conference.
Cancellation Policy. Due to the preparations required for this multiple-lab seminar, registrants are expected to attend the seminar at the location and date selected. If you can not attend, you may transfer your registration to another person at no additional charge and without penalties. Registrants may cancel up to forty-five days in advance of the seminar start date for a full refund, less administrative fees of $500. There will be no refunds or credits for cancellations made within forty-five days of the seminar or for non-attendance. Please be sure you can attend before registering.
If there is a possibility you may not be able to attend, you may request that your registration be put on a cost-free "hold" at the time of registration. If you request "hold" status, processing of your payment, and confirmation in the seminar, will only proceed at your explicit direction.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to change.
The Resource Center for Customer Service
Tel: (708) 246-0320 Fax: (708) 246-0251
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Center for Customer Service Professionals. All rights reserved.
Last modified July 125, 2006