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Overview
Stress management has done little to prevent burnout among talented support professionals. But a new approach called "stress optimization" can reduce stress before it hurts people. Becky Nordeman, a support researcher and consultant, explains why controlling stress is good business. You'll discover three attitudes that make individuals and organizations "stress resistant," and learn to cultivate those traits to create a healthy and productive support center. Table of Contents
Appendix - Where to learn more |
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2012 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified January 18, 2012