Home
Help
Desk & Support Center
Call
Center Courses |
|
|||
Overview
World-class performance is no accident. Whether on the playing field or in the support center, people need training, practice and good coaching to achieve excellence. Mia Melanson, a performance consultant, explains the coaching process as a series of simple steps. You'll see why coaching is different from managing, and learn how to build a high performance support center -- one player at a time. Table of Contents
|
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2012 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified January 18, 2012