Desk & Support Center
The written word is a powerful commodity. Establishing written policies offers a sense of security and safety for the business and the employees, and listing procedures and tasks offers employees guidelines to follow, and helps in standardizing responsibilities, performance criteria, and objectives.
This book furnishes easy to comprehend examples of the differences between policies, procedures, and tasks. It provides details on how to create written directions that are easy to read and understand, and best of all, easy to produce. You'll learn:
Table of Contents
The Resource Center for Customer Service
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Last modified January 18, 2012