ITIL Training and Certification Courses

Foundation Courses

ITIL Foundation Certification

The ITIL Foundation training course presents IT service management principles based on the full Service Lifecycle.  This presentation takes a holistic approach to managing services and delivering business value. All of the core processes and concepts are retained with updates to address emerging trends.

Capability Courses

ITIL Capability: Release, Control, and Validation

This ITIL capability training course provides in-depth knowledge of the ITIL RCV areas such as Change Management, Service Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, Request Fulfillment, and Service Evaluation.

ITIL Capability: Operational Support and Analysis

The class presents supporting methods and approaches to execute various operational-level activities including Event Management, Incident Management, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, and Application Management.

ITIL Capability Training: Planning, Protection and Optimization

The ITIL Planning, Protection and Optimization (PPO) Capability training course provides attendees with the knowledge needed to plan, deliver and manage service level commitments that balance user needs with IT cost and capacity realities.

ITIL Capability: Service Offerings and Agreements

The ITIL Service Offerings and Agreements certification course presents best practices to execute operational-level tasks of the ITIL Service Lifecycle and processes associated with services offered, service agreements, and service delivery.

Managing Across the Lifecycle Course

ITIL Managing Across the Lifecycle

Managing Across the Lifecycle (MALC) certification course provides essential knowledge required by IT service management professionals to plan, implement and optimize an effective IT service management program. This five day, accredited training course is based on all five publications of the ITIL core library namely, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Lifecycle Courses

ITIL Lifecycle: Service Design

The aim of ITIL's Service Design is to move beyond past practices of deliniating the development side of IT from the operational side of IT, which has so often led to a failure in meeing business objectives. The aim of ITIL's Service Design approach is to create synergies between these aspects of IT service provision.

ITIL Lifecycle: Service Operation

In this training course participants will learn about overall concepts, processes, policies, and best practices associated with the Service Operation phase of the ITIL Service Lifecycle. They will also learn the purpose, principles, activities, functions, and enabling technology and its implementation.

ITIL Lifecycle: Service Strategy

Based on the Service Strategy publication of the ITIL library, this course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes.

ITIL Lifecycle: Service Transition

Service Transition embodies the many skills, tasks, functions, plans and expectations that affect successful migration of new or changed services into the operating environment, such as change management, quality assurance, risk management, and program and project planning. This course presents guidance, direction, and best practices for transitioning IT services into the operational business environment.

ITIL v3 Lifecycle: Continual Service Improvement

This three day course covers strategies, concepts and techniques for planning, implementing and optimizing a metrics-driven Continual Service Improvement program. Participants will learn concepts, processes, policies, and methods associated with the Continual Service Improvement phase of the Service Lifecycle. They will also learn how to manage and control the activities and techniques within the CSI stage.