Certified
Telecom Management Specialist 5-day training course - $3,995 On-site delivery available |
RCCSP Professional Education Alliance |
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Overview This telecom management training and certification course offers participants an opportunity to learn established practices of effective telecommunications management for enhancing operational efficiency and, gain the certification. Managing telecom services, budgets, contracts, and service provider relationships account for the bulk of the time spent by telecom management professionals. Certified Telecom Management Specialist training prepares them to carry out such functions efficiently and avoid common pitfalls by applying the practices and methodologies acquired during the five day boot camp. The objective of this course is to enable telecom professionals to effectively overcome time, resource, and budget constraints affecting today's telecom environments. It focuses on four telecom management best practices:
Each best practice offers a proven methodology that enables effective telecom management. You'll Learn:
Application of the skills learned in this training and certification course will enable you to affect the efficiency and overall cost of your company's telecommunications infrastructure. Who Should Participate This training seminar is ideal for telecom managers, IT/IS managers, telecom analysts, telecom specialists, and accounts payable specialists. You should participate in this course if you wish to certify your skills in telecom operations and are responsible for any of the following telecom elements:
Agenda Day 1
Telecom Management Inventory Development I. Inventory Essentials
II. Mining Service Details
III. Capturing Contract Catalog Details
Certification Project Exercise: Build a Telecom Management
Inventory. Day 2
Contract & Invoice Interpretation I. Understanding Monthly Recurring Costs - Invoices & CSRs
II. Understanding Usage Costs - Invoices & CSRs
III. Understanding Related Costs - Invoices & CSRs
IV. Understanding Contractual Terms
V. Using Analysis Tools & Templates
Certification Project Exercise: Review invoices and contracts to determine
analysis requirements. Build analysis templates. Day 3
Invoice-to-Contract Analysis & Validation I. Validating Invoice Accuracy
II. Validate Service Installation
Certification Project Exercise: Analyze invoices to validate accuracy
of charges and identify mis-billings. Day 4
Invoice Error Correction, Dispute Resolution & Service Provider
Relationship Management I. Correcting Invoice Overcharges & Obtaining Credits
II. Resolving Service Provider Disputes
III. Preventing Disputes
IV. Service Provider Relationship Management
Certification Project Exercise: Document error resolution
plans. Day 5
Contract Negotiations, Contract Lifecycle Management & Budget
Management I. Contract Negotiations
II. Contract Lifecycle Management
III. Budget Management
IV. Certification Exam Participants must complete 40 hours (5 days) of training, successfully complete a skills-based project, and pass a certification exam to earn Certified Telecom Management Specialist credentials. The project and exam are completed during the five days of intensive training. CTMS Post Training Toolkit:
Certification Participants must complete 40 hours (5 days) of training, successfully complete a skills-based project, and pass a certification exam to earn Certified Telecom Management Specialist credentials. The project and exam are completed during the five days of intensive training. Registration Fees The per student registration fee for this training and certification program is $3,995 and includes:
Class begins at 9:00 AM and ends at 5:00 PM each day. Business casual attire is appropriate. No jeans or sneakers please. Register securely online with confidence or please call (708) 246-0320. |
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In-house, on-site training offers the added benefits of facilitated team interaction; a confidential environment where plans, processes, and policies can be openly discussed; minimized travel costs; and little or no travel time. For support centers with a number of managers, supervisors, and team leads, on-site training can maximize your training investment. Pricing for an on-site course delivered at your location is determined based on a "Base Fee" for up to four attendees, and a per person fee for each attendee thereafter. On-site fees are all inclusive:
Additional travel surcharges will be charged for travel outside of the continental USA and for seminars scheduled within three weeks, or paid for within three weeks, of the onsite delivery date. The customer site must provide suitable meeting space, any desired meals or refreshments, and the following presentation supplies:
In-house private instruction, Workforce Management Mastery Certification Exam, and the Certified Workforce Management Professional certification examination are available in:
Request In-House Training More Training and Certification Courses: Help Desk, ITIL, and Support Center Training Telecommunications and Network Training
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Terms & Conditions
Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received. Seminar agenda and assigned instructors are subject to change. Public Training Terms & Conditions Payment is due prior to the seminar. Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less an administrative fee of $500. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $500 toward any other Resource Center seminar. As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets. In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets. On-site Training Terms & Conditions On-site training fees must be paid at least three weeks in advance to reserve a training date and instructor. Additional travel surcharges will be charged for travel to training locations outside of the continental USA and for training courses scheduled within three weeks, or paid for within three weeks, of the on-site delivery date.
On-site training cancellation policy. Preparations for training delivery
will commence upon the receipt of payment in full. Organizations may
cancel up to 21 days in advance of the seminar delivery date for a full refund,
less administrative fees of 25% of the base fee. If for any reason you are
unsatisfied with the training, please notify the instructor by the end of
the first day. If you decide to cancel the remainder of the training program,
the instructor will collect all training materials. Fees paid, less
a prorata one-day on-site training base fee plus any travel surcharges, will
be refunded. |
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