Telecom Fundamentals: Carrier Data Services
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This course provides you with an in-depth understanding of the "World of Data," tied to how current advancements fit into today's networks to build the next generation of telecommunication services.

In this class, you'll learn about:

  • How telecommunications and the Internet have changed the way organizations function
  • Transmission and multiplexing over analog and digital networks
  • What broadband networks are and the role ATM plays
  • The different services offered over wireless data networks
  • The evolving role of residential broadband networks
  • How to ensure you are being billed properly for your voice and data services
  • How satellites are being used to rapidly transmit video and data

Who Needs to Attend:

This course is appropriate for individuals who need to go beyond the basics of voice networks - voice professionals needing data training, consultants, executives, IT managers, marketing/sales, and network analysts, designers, engineers, and technicians.

Look at this agenda!

The Need to Communicate

  • Entities that utilize communications services
    • Government
    • Commercial
    • Residential
    • Education
    • Healthcare
  • Applications used in data communications networks
    • Standard applications
    • Services
  • Differentiating carriers from other service providers
    • Local access carriers
    • Transport (backbone) carriers
    • Application service providers
    • Service providers
  • Key ingredients of public carriers
    • Rights-of-way
    • Infrastructure
    • Know how
  • Customer premises equipment and connectivity
    • Types of customer equipment
    • Voice and data networks
    • Connecting to carrier/service provider networks
  • Comparing leased lines, circuit switching, and packet switching
    • Leased (private) lines
    • Circuit switched
    • Packet switched

Data Communications in a Telecom World

  • Protocol defined
    • Network communications
    • Internetwork communications
  • Connection-oriented vs. connectionless services
    • Example of connection-oriented service
    • Example of connectionless service
  • OSI (Open Systems Interconnect) Model
    • Modular design approach
    • Description of OSI layer functions
    • Packaging and transmitting messages
  • TCP/IP protocol suite
    • OSI layer functions compared
    • TCP/IP protocol suite
  • Data link and network layer address functions
    • Network layer
    • Data link layer
  • Comparing routing and switching functions
    • Routing IP packets
    • Frame switching
    • Label switching

Technology Fundamentals II

  • Data terminal and communications equipment
    • DTE
    • DCE
    • Interfaces between PCs and modems
    • Dial-up data connections
    • Example of single user Internet access
  • Data transport over analog circuits
    • Analog signals
    • Modulation techniques
    • Modem standards
  • Signal conversions between analog and digital systems
    • Functions of a Codec
    • Converting analog signals to digital signals
  • Interfaces for multi-user access networks
    • Customer equipment interfaces
    • LAN protocols
    • Leased (private) line connections
  • Data transport over digital circuits
    • DCE (Data Communications Equipment) - digital
    • Corporate connections
  • Comparing different multiplexing methods
    • FDM (Frequency Division Multiplexing)
    • TDM (Time Division Multiplexing)
    • STDM (Statistical Time Division Multiplexing)

Optical Networking

  • Optical transmission components
    • Light sources
    • Photodetectors
  • Characteristics relating to fiber optic transmission
    • Scattering
    • Absorption
    • Dispersion
  • Types of single mode fiber cables
    • Standard SMF (Single Mode Fiber) characteristics
    • DSF (Dispersion-Shifted Fiber)
    • NZ-DSF (NonZero-Dispersion-Shifted Fiber)
  • Comparison of 1st and 2nd generation optical networks
    • First generation
    • Second generation
  • DWDM (Dense Wave Division Multiplexing)
    • WDM defined
    • DWDM defined
    • ITU-T channel spacing for DWDM
  • Building blocks for optical networks
    • Optical amplifiers
    • OXC (Optical Cross-Connect)
    • OADM (Optical Add/Drop Multiplexer)
    • MEMS (MicroElectroMechanical Systems)
  • Deploying fiber optic cable systems
    • Intercontinental fiber optic cable systems
    • Short-haul undersea cable systems

Frame Relay

  • Frame relay defined
    • Packet-switching technology
    • Statistical multiplexing
    • Variable bit-rate traffic
    • Variable-length frames for efficient transport of data
  • Important terms for frame relay service
    • Access methods
    • Virtual circuits
    • DLCI (Data Link Connection Identifier)
    • Traffic management
    • Congestion indicators
  • Frame relay network illustration
    • Comparing the cost of frame relay service to dedicated leased lines

Introduction to ATM

  • Evolution of networking
    • Circuit-switched world
    • Packet-switched world
    • Convergence with ATM
  • ATM defined
    • Broadband ISDN
    • Concepts of ATM
    • Transporting different traffic types
    • Transfer mode
  • Packet switching comparison
    • Packet-switching with X.25
    • Frame switching with Frame Relay
    • Cell switching with ATM
  • Comparing cells, frames, and packets
    • Cells defined
    • Migration from packet switching to frame switching
    • Migration from frame switching to cell switching
  • ATM networks and interfaces
    • Networks
    • Interfaces
  • Virtual connections
    • Identifiers
    • Connections
  • ATM traffic management
    • Quality of service parameters
    • Traffic policing
    • ATM traffic descriptors
  • ATM service categories
    • CBR (Constant Bit Rate)
    • VBR-RT/NRT (Variable Bit Rate Real-Time/Non-Real-Time)
    • ABR (Available Bit Rate)
    • UBR (Unspecified Bit Rate)
  • ATM adaptation layers and attributes
    • AAL-1
    • AAL-2
    • AAL-3/4
    • AAL-5

Broadband Services and Technology

  • Categories of broadband services
    • Residential broadband
    • Commercial broadband
    • Broadband transport networks
  • Broadband access technologies
    • Digital subscriber line service
    • High-speed cable modem service over HFC networks
    • Fixed wireless services

The New World of Wireless

  • Cellular concept of frequency reuse
    • Frequency reuse
    • Cellular and PCS (Personal Communications Service)/PCN (Personal Communications Network) frequency spectrum
    • Evolution from 1st to 2nd generation wireless
    • Multiple 2nd generation standards
  • 2.5G wireless communications
    • Enhanced 2nd generation (2.5G) digital cellular and PCS/PCN services
    • Mobile standards supporting high-speed data
  • Third generation(3G) wireless attributes and technologies
    • 3rd generation wireless defined
    • International Mobile Telecommunications-2000 CDMA-based wireless standards
  • 3G global harmonization
    • Harmonizing multiple CDMA and TDMA standards
    • Allowing 2G networks to evolve independently
    • Specifying a network-to-network protocol for intercommunication between family member networks
    • Evolving to a new IMT-2000 network standard

Special bonuses for on-line registration!

Register from this web site and receive a complimentary telephony book from the Resource Center. Choose from:  

Click here to learn more The Telephony Tutorials
Click here to learn more Telecommunications Projects Made Easy
McGraw-Hill Illustrated Telecom Dictionary
Business Telecom Systems
Click for more information! Microsoft Internet & Networking Dictionary

* Normal shipping and handling fees apply

Registration Fees
The per student registration fee for this seminar is $1,495, and includes the seminar, course materials, and morning and afternoon refreshments.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
This Class is no longer available.

The Training Center opens every day at 7:30 AM. You must sign-in with the receptionist on the first day of class. If you register less than a week in advance of a class, please bring your confirmation letter. Classes begin at 8:30 AM each day and conclude at 4:30 PM unless otherwise directed. Business casual attire is appropriate.

Payment is due prior to the seminar.

Cancellation Policy.  Due to the preparations required for this seminar, registrants are expected to attend the seminar at the location and date selected. If you can not attend, you may transfer your registration to another person at no additional charge and without penalties. Registrants may cancel up to forty-five days in advance of the seminar start date for a full refund, less administrative fees of $400.  There will be no refunds or credits for cancellations made within forty-five days of the seminar or for non-attendance. Please be sure you can attend before registering.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

The Resource Center for Customer Service Professionals
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Last modified March 31, 2006