The
Basics |
CONTACT
CENTER FOUNDATIONS
On-Site Course |
CALL
CENTER MANAGEMENT BOOT CAMP |
UNDERSTANDING
NETWORKING FUNDAMENTALS |
CYBERSECURITY ESSENTIALS |
Building and Improving the Contact
Center |
CALL
CENTER SERVICE ENGINEERING BOOT CAMP |
DESIGNING
SIX SIGMA SUPPORT CENTERS |
Management |
CALL
CENTER MANAGER TRAINING & CERTIFICATION |
CALL
CENTER MANAGEMENT 5-DAY BOOT
CAMP
Most
popular! |
MANAGEMENT
SKILLS FOR NEW MANAGERS |
IT SUPPORT MANAGEMENT TRAINING AND CERTIFICATION |
FIELD SUPPORT MANAGER CERTIFICATION |
Supervision, Coaching, and Team
Leadership |
CONTACT
CENTER SUPERVISOR TRAINING AND CERTIFICATION |
IT SUPPORT SUPERVISOR CERTIFICATION |
MANAGEMENT
& LEADERSHIP SKILLS FOR NEW MANAGERS |
Workforce Management, Forecasting,
and Scheduling |
CALL
CENTER WORKFORCE MANAGEMENT CERTIFICATION BOOT
CAMP
Most
popular! |
FUNDAMENTALS
OF CALL CENTER WORKFORCE MANAGEMENT |
Quality Assurance and Satisfaction
Measurement |
CALL
CENTER QUALITY ASSURANCE CERTIFICATION
NEW! |
SURVEY
DESIGN AND DATA ANALYSIS WORKSHOP |
DESIGNING
EFFECTIVE QUESTIONNAIRES |
Metrics, Performance, & Cost
Management |
COMPREHENSIVE
CALL CENTER METRICS
NEW! |
CALL
CENTER METRICS, ANALYTICS, & REPORTING |
FINANCIAL
MANAGEMENT FOR CALL CENTER PROFESSIONALS |
Call Center Technologies |
IVR
DESIGN TRAINING: STREAMLINING THE CUSTOMER EXPERIENCE
NEW |
Executive
Level |
CALL CENTER DIRECTOR CERTIFICATION |
CALL
CENTER MANAGER CERTIFICATION |
IT
SUPPORT MANAGEMENT CERTIFICATION |
Customer
Satisfaction Measurement and Management |
DESIGNING
EFFECTIVE QUESTIONNAIRES: A STEP BY STEP WORKSHOP |
SURVEY
DESIGN AND DATA ANALYSIS WORKSHOP |
Six Sigma and Service
Engineering |
CALL
CENTER SIX SIGMA BLACK BELT SERIES |
CALL
CENTER METRICS, ANALYTICS, & REPORTING |
DESIGNING
SIX SIGMA SUPPORT CENTERS |
CALL
CENTER SERVICE ENGINEERING BOOT CAMP |
CALL
CENTER SIX SIGMA BLACK BELT CAPSTONE COURSE |
Customer Service
& Communication Skills |
CONTACT
CENTER PROFESSIONAL CERTIFICATION - In-house Delivery
NEW |
SERVICE REPRESENTATIVE CERTIFICATION - Online Self Study |
IT
SUPPORT PROFESSIONAL CERTIFICATION - Classroom or Online
Self-Study |
Outsourcing &
Virtual Support |
CERTIFIED
OUTSOURCING PROFESSIONALS |
OUTSOURCING
GOVERNANCE WORKSHOP |
Professional
Certifications |
CALL
CENTER MANAGER TRAINING & CERTIFICATION |
CALL
CENTER DIRECTOR CERTIFICATION |
CALL
CENTER WORKFORCE MANAGEMENT CERTIFICATION BOOT CAMP |
CALL
CENTER ENGINEERING CERTIFICATION BOOT CAMP |
CALL
CENTER SIX SIGMA MASTER BLACK BELT |
CALL
CENTER SUPERVISOR CERTIFICATION |
CONTACT
CENTER PROFESSIONAL CERTIFICATION (in-house delivery) |
SERVICE REPRESENTATIVE CERTIFICATION - Online Self Study |
IT
SUPPORT MANAGEMENT CERTIFICATION |
IT SUPPORT SUPERVISOR CERTIFICATION
|
IT
SUPPORT PROFESSIONAL CERTIFICATION - Online Self Study |
FIELD
SUPPORT MANAGER CERTIFICATION |
FIELD
SERVICE PROFESSIONAL CERTIFICATION - Online Self Study
NEW |
CISSP EXAM PREP COURSE |
CCNA
v1.0 BOOT CAMP |
SIP
CERTIFICATION - Online Self Study |
CERTIFIED
PROJECT MANAGEMENT PROFESSIONAL |
CERTIFIED
OUTSOURCING PROFESSIONALS |
IT Service
Management |
SUPPORT
MANAGEMENT CERTIFICATION |
FIELD
SUPPORT MANAGER CERTIFICATION |
SUPPORT SUPERVISOR CERTIFICATION |
ITIL |
ITIL®
4 FOUNDATION CERTIFICATION & TRAINING |
ITIL
CAPABILITY: RELEASE, CONTROL AND VALIDATION (RCV) |
ITIL
CAPABILITY: OPERATIONAL SUPPORT AND ANALYSIS |
ITIL
CAPABILITY: SERVICE OFFERINGS AND AGREEMENTS |
ITIL
CAPABILITY: PLANNING, PROTECTION and OPTIMIZATION |
ITIL
LIFECYCLE: SERVICE STRATEGY |
ITIL
LIFECYCLE: SERVICE DESIGN |
ITIL
LIFECYCLE: SERVICE TRANSITION |
ITIL
LIFECYCLE: SERVICE OPERATION |
ITIL
LIFECYCLE: CONTINUAL SERVICE IMPROVEMENT |
ITIL
MANAGING ACROSS THE LIFECYCLE |
VoIP &
Telephony |
VOICE
OVER IP FOUNDATIONS |
Security |
CYBERSECURITY ESSENTIALS |
SECURITY+ EXAM PREP COURSE |
CISSP EXAM PREP COURSE |
Networking |
UNDERSTANDING
NETWORKING FUNDAMENTALS |
TCP/IP
NETWORKING |
Business and
Professional Skills |
MANAGEMENT
AND LEADERSHIP SKILLS (3 days) |
Project
Management |
CERTIFIED
PROJECT MANAGEMENT PROFESSIONAL |
 |
